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SIM Card Activation– Worst Service by Airtel

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by

AdminPost
in ,

Location/place: Bangalore

Name of company/service: Airtel Postpaid

HI

I bought a corporate Airtel Postpaid SIM Card and they told it will be activated within 48 Hours that is 2 days, but it’s almost 9 Days, Still my SIM Card Service is Not Enabled, I was Calling them Daily to the Service Provider and they respond saying there was a Server issue it has been rectified now and today defiantly it will be activated end of the day. But no one from the Service Provider end called me and updated the Status to me.

Since I am using the Alternate phone which was in Roming and I was called them daily about 3 times a day and noting happen till now, only my Roming charges increased, I would have spent at least 100 to 150 by calling them in this 9 Days

Kindly take necessary steps to the issue asap

Details of the SIM
Service Provider: Airtel
SIM Card need to be activate (number) 7259007757

IF you Required any details kindly send email to me at [email protected] or call me +91 9840943511

Comments

10 responses to “SIM Card Activation– Worst Service by Airtel”

  1. srijith Avatar
    srijith

    i am facing the same problem now, they charged 300 rupees from me and no response from any one – i have the numbers o team manager and team leader, who stopped receiving calls

  2. Krishnaprasath Avatar
    Krishnaprasath

    Hi,
    This is the work culture of the AIRTEL, they never care about the customer.
    And they wont try to fix the customer issues, they always interested to mange the customer calls.
    Eventhoug you call them in every day you get the same repeted answers from the AIRTEL customer care executives because they are trained to manage the customer calls not to fix the issues.
    My best advaise is please file the case in consumer court and demond the high compensation, if every one do the same then they will work properly other wise some more person will raise the complaint again and again.

    With Regards
    Krishnaprasath

  3. Airtel Presence Avatar
    Airtel Presence

    Namaste Karthikeyan ,

    This is to inform you that your concern listed on 03 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  4. Airtel Presence Avatar
    Airtel Presence

    Namaste Srijith,

    This is to inform you that your concern listed on 03 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  5. Karthikeyan Avatar
    Karthikeyan

    HI

    you have my contact details in my initial Query ,any way i am giving it now for your Reference
    +9840943511
    if you need any details let me know .

  6. Airtel Presence Avatar
    Airtel Presence

    Namaste Karthikeyan ,

    Further to our discussion dated 03 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  7. Karthikeyan Avatar
    Karthikeyan

    HI

    Till now the Activation is not happen and I am really frustrated of the service given to me.
    Because of the delay I am getting a hug roaming rates, for this 3 Weeks I got the unbilled amount more than 1000 and at least I have spent 200 to 250 for calling Airtel Person to get the update. Kindly try to activate As soon as possible and kindly provide me the compensation for this 3 weeks since there is a delay at your End. And I have faced lots of challenges these days.
    Note: I am the User of Airtel server for the past 7 Years, but all the believe spoiled because of the last three week incident.

    Awaiting your Reply with the Status ASAP.

  8. Karthikeyan Avatar
    Karthikeyan

    HI

    Till now its not Acivated ,kindly Reply me the Status of my Previous Reply.

  9. airtelpresence Avatar
    airtelpresence

    Namaste Karthikeyan ,

    We would like to inform you that your concern listed 03 July 2013 has been resolved. Should you have any queries please contact airtel customer service at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  10. N K Machingal Avatar
    N K Machingal

    Dear Mr. Karthikeyan,
    Better you file a suit in consumer court. However, the airtel will file defending that the case is not maintainable in view of Hon’ble Supreme Court judgement in the case of “General Manager, Telecom Versus M. Krishnan and another”, Civil Appeal No.7687 of 2004. However, you can go ahead referring the case of Vipan Sharma son of Mohinder Lal, resident of House No.264, Street No.2, Extension, Kundan Nagar, Ferozepur City, Tehsil and District Ferozepur vs Bharti Airtel Company Limited, Punjab, Chandigarh C-25, Industrial Area, Phase-II, S.A.S. Nagar, Mohali, Punjab-160055 which says that the private cellular service providers air tel or any other private company cannot avail the benefit of the judgment of the Hon’ble Supreme Court titled as “General Manager, C.C. No.394 of 2010 Telecom Versus M. Krishnan & Anr.” (supra). As such, the Hon’ble State Commission, Punjab, vide order dated 22.2.2010, has held that the consumers have the right to challenge the actions of the private telecom service providers by filing complaints under the Consumer Protection Act, 1986.
    You may also refer the case of Asha Sharma, in which the airtel has failed to activate SIM, so the court ordered to pay Rs 6,000 as fine. I am also facing the similar problem and in spite of several representation, no result has come out, whereas, I am the customer of air tel since for the last 10 years.

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