I had bought this Go Addiction medicine by watching an Ad on Saam Marathi channel for my husband to help him with his alcoholism. I had paid Rs.3090/- for the product. The product was delivered by Sree Ram Agency who is the dealer for this product based in Goregaon(W). On using this product I noticed my husband started drinking more. The medicine is powder based when mixed with food would change the taste of the food to an inedible taste. After using the product for 2 months, there was no change in him. Infact he started drinking more n once he even had blood after vomiting. I called the call centre several times and they assured me to call back in half an hour every time i called but no one called back. They then told me that I would receive a replacement product in 2 days but that didnt even happen. I kept calling for a month and they said the same thing again n again. But till date no replacement product or call back has come. The customer care representatives keep hanging up the moment they hear we have a complaint. They dont listen to what we have to say & disconnect the call abruptly. The representatives keep lying about the fact that they have forwarded the complain to higher authority which I think is a bluff. After speaking to 1 representative named Rahul who told me to go to the Dealer ie. Sree Ram Agency and there I can get my money back by returning the remaining product with the original bill. Fed up of the constant lies by this company I decided to go to the dealer @ Goregaon (W). On reaching there, Mr. Sharad Shinde whose contact no. is 7498873373 told me that he would give me a replacement product and no money back. He told me the money back will be given by the company. The company says the money back will be given by the Dealer. Both the parties are trying to shrug off their hands from this. While I was still there, I called the call centre 5 times, they kept disconnecting my call. Luckily, I got through and spoke to a Team Leader Rajiv and Pooja who told me the dealer will give the money to me. They told me to meet the security guard to whom they hv spoken. But all this again seem to be a lie as the guard knew nothing. This company is a bluff n so is the dealer because if he is such a big dealer of the meds then Why isnt there a board with name of the dealer. The whole thing looks suspicious and this seems to be a spam to dupe innocent people like us. The amount I paid isnt small. I would like you’ll to help me take some action against Go addiction & Sree Ram Agency. The address of this dealer is B-48/191, Siddha Co-op Hsg Soc., Siddharth Nagar-II, Road no.8, Goregaon (W), Mumbai-400062. Email id [email protected]
My bill no. is 004073
Please help me
Regards,
Malti
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