Location/place: Noida
Name of company/service: ShopClues.com
Hello all,
My name is Rahul and I had ordered a Khaitan hit bit 30L Desert Cooler on 26th April 2013 having order no : 3198174 and choose to pay using my SBI debit card option from ShopClues.com The transaction was completed and i received the confirmation mail and SMS from both ShopClues.com and ccavenue.com ( I am having emails that i got received ) On 27th April 2013 i received a mail from ShopClues.com saying that my order 3198174 has progressed from paid to paid-in process, on same day i got another mail from ShopClues.com that status of my order no : 3198174 is changed to payment pending, then i called Shopclues.com Customer Care @ 0124-4414888 which is a paid number and then after putting me on a hold of 20 to 25 minutes the customer care department asked me to send some documents that includes My BANK ACCOUNT STATEMENT, PAN Card, etc as my bank account is located at my hometown and i am unable to get bank account statement so i just sent a photo scan copy of my pan card as asked by ShopClues.com via email… Now its been more than 15 days i am calling them continuously to know the status of my order but instead of taking the situation seriously they are asking me to wait till WINTER for the COOLER… and when i asked for refund they are asking for the equal amount that i had paid before..This was my 1st and the most worst online shopping experience with ShopClues.com
Hoping for the best & earliest solution to my situation and looking forward to hear from you.
With Thanks & Warm regards,
Rahul Gupta
[email protected]
+91-9412835669
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