service not provided against of plan.

Location/place: India

Name of company/service: Reliance Communications

I am using the reliance CDMA no.9304151512 in kerala in roaming. I have made the recharge of 59 rs. at 24/07/2012 at 10:53 pm.to use the night pack but when i was making the call my main balance has been deducted & i am not able to use this plan.I have already talked to reliance customer care several time but one person is saying this plan is not of 59 this is of 69 & one is saying this is of 59. i already talked to 6 people in customer care all person are saying differnt. One executive told to me that she will return 59 rs as a form of recharge within 24 hrs. one is saying there is no any provison. shortly neither i am using the service nor i am geting that amount credited in my account. while i have the message as well as erecpit of this service.

Need your kind consideration,


Comments

2 responses to “service not provided against of plan.”

  1. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Cheers,

    RCOMcare

  2. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

    Cheers,

    RCOMcare

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