Location/place: Chennai
Name of company/service: Bennet,Coleman & Co Ltd
As per the Bennet, Coleman & Co Ltd – there was an offer provided for TOI for a one year subscription. I have handed over the cheque to the concern sales person in July and was promised to deliver the daily news paper from August 1st 2013. My cheque has been cleared and I haven’t got the news paper till date. The concern doesn’t end with the no delivery till date, I reached out to the office in Chennai through the contact number provided in the receipt but was advised to check and get back which never happened. I chased again, the concern person didn’t bother to give me a proper response. After multiple calls, I understood the name of the person as Priya and was advised to contact the local area co-coordinator Lokesh who asked me to SMS the address which I did the same day. I was promised that the newspaper will be delivered the next day morning without fail. I was out of station in the weekend and when I reached back on Monday morning – i chased Lokesh but he was rude and told that he cannot deliver the newspaper without the company’s advise to him as he don’t see my name in the list provided by Bennet, Coleman & CO ltd and asked to reach out to the company and not to him. I again reached out to the helpline number and was attended by Nivetha who promised to raise a complaint and get the resolved by evening so that I can get the paper delivered next day. I was also promised a call back to give the status of the complaint. I never got any call back or the paper. I reached today morning to the subscriber’s helpline number and checked the reason for the delay. The response was that you will get a coupon in courier and after that only the paper can be delivered. I asked them to return the money back but was advised to put a complaint to the police. Can I have some one look at this on priority as this cheating in daylight? The customer service ladies were so lethargic as if I’m asking a favor. The area co-coordinator literally abused me.
Order no: NAN000664
Name: Prakash Peter.
E-mail address: [email protected]
Contact details: 9884998068
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