Location/place: faridabad
Name of company/service: maruti auto co.
I have a Maruti RITZ VDI having registstration Number- HR 51 AN 1233 from last one month my viechel is standing in BATRA AUTO CO., 14/1, Mile Stone, Main Mathura Road, Faridabad-121006.
There was some noise in Engine. The entire services have been done in Authorized Maruti Services i.e. PERFECT MOTORS, Mr.Harinder (7428263545) Ankhir Road, Sector-21D, Faridabad, Haryana. Still this problem has not been solved, even not diagnosed as I spoke to GM COL. VAIDH (9711378261) & MR. Anil Khanna (9711378260) the service head at Batra auto co. Still there is no satisfactory answer has been given by company peoples. last conversation with Col.Vaidh on 15-5-2013, he told me that the concerned problem occurred due to negligence of PERFECT MOTORS .We are trying to settle the claim with PERFECT MOTORS for the expenses has to be occurred. Kindly get me confirmed as soon as possible what’s the problem has been diagnosed and how much time will be it get to be OK.
When they have opened my car Engine then they told me the expense will be around Rs 55000 to Rs.-60000. They told me that the claim of this amount we will try to charge from PERFECT MOTORS. Want to tell u before this time my car was in BATRA AUTO CO from 24-04-2013 to 04-05-2013 & they told me that the car is ok. but, I feel they have done nothing in my car. When I complain again then after 2 days a mechanic came to check my car at my office from BATRA AUTO CO. he told me that the problem is same & he take my car again for Repairing (in service center) on dated 07-05-2013 and after that nobody response me about my car. I feel upset by the behavior of BATRA AUTO CO staff. All senior person told me that they all are busy & Don’t call me your car will be ok , MR. Anil Khanna (9711378260) the service head at BATRA AUTO CO. told me that why are u calling me? This is not my job. Sir, now I have tired. So please tell me who the concern people who will solve this problem.
Respected sir, I want to say again now I feel very tired so please do the need full fast. Saying this because I have sent you many e-mails & call (to all of you i.e. BATRA AUTO CO. & the senior persons of Maruti India Ltd) but, from your side I never received not a single response from any one. I also want to say again to Management is very poor nobody wanted to talk with the customers, behavior is not favorable to customer’s satisfaction. Every time they changed their statement about my car what they have done.
If we talk with Mr. Amit Verma (TSM), then he told me that engine is ok, there is no problem, their was only setting problem.\
And when we talk with Mr. Vaidh (GM-Service) he told us their was some timing setting problem in your car, but it has been repaired & now it’s OK.
Mr.S.N.Sharma (Workshop-Manager) told us their was engine problem & we have repaired all engine.
For the confirmation I discuss about my car with your 2 to 3 mechanics, they all told me that their was engine problem & we have repaired all engine.
After the repair I feel that there is some change in engine noise but it’s not reduced to the comfort, it has been increased comparatively to the first day.
Sir first of all please suggests me who is the right person & who is speaking truth. And what should I do at this time. I feel & agree with the staff of BATRA AUTO CO. Their was noise problem and they have repaired the ALL ENGINE.
Sir it is a manufacturing fault either repaired fault by any service Agency of Maruti India Ltd. Because all the services of my car has been done only in Authorized Maruti Service Stations i.e. PERFECT MOTORS, Ankhir Road, Sector-21D, Faridabad, Haryana.
So please get me the solution without my permission why they opened the engine and yet problem is same even it is getting more noise then earlier. I will not receive the repaired engine in any condition. Because it is not my fault.
Waiting for your reply……………?????
Thanks
Mukesh Kumar
821f, Housing Board Colony,
Sector-21D, Faridabad (HR)
Mobile- 9899027378
E-mail:[email protected]
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