Location/place: BHUBANESWAR
Name of company/service: KENSTAR
Dear sir,
I had purchased a Grinder cum food Processors from M/s. SURUCHI, PLOT NO.B-58, SAHEED NAGAR, BHUBANESWAR – 751007 VIDE RETAIL INVOICE NO.29496 DT.07.01.2012 and the cost was Rs.5200/- and Product Name & Model No.:(KENSTAR) MF0808 KARISHMA, Serial No. 320911400500121786 this product is out of order/ not working last 15 days. I had contacted M/s. P.K. Trading (Authorized Service Center)Tel no.(0674)-2585632, they told me it will take 15 to 20 days to repair your Grinder, You contact our service center tel no.0674-3203022, accordingly I contact them and they told me come tomorrow on dt.27.10.2012 at 10.30 am. accordingly I come with my grinder in time as they told me. but they were not responded and told me that the service is not done here you go to bapuji nagar (Ambika).Then I call on 067439404040, they lodge a complain and the Id. was BHU27100063 and was told me that your complain will be solved within 72 hours. In the mean time on dt.27.10.2012 on 4.06 pm a massage was come to my mobile no.9238624408 ” Dear Customer, your call has been cancelled. Is your product repaired? Please Reply Y/N to 9211728660″then I reply them as N. Another massage was come ” Dear customer, As per your feedback regarding our service, your call BHU2710120063 has been reopened. Our Service Team will contact you shortly.
Sir as per their commitment it is already 72 hours passed no body has come to solve my problem.
Today Dt.30.10.2012 I contact the customer care they told me that your complain id:BHU2710120063 HAS BEEN CANCELLED, your new complain id is BHU3010120160.
Sir, I request you kindly take necessary steps to the KENSTAR CUSTOMER CARE AS THEY ARE NOT ONLY SELLING THE LOW QUALITY PRODUCT TO THE MARKET BUT ALSO HARASSING THE INNOCENT PEOPLE.
Regards.
Bidyadhar Sahoo.
Plot no.4769, Near Santoshi maa Temple,
Chakeisihani, Bhubaneswar-751010.
mob: 9238624408
E-mail id: [email protected]
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