I bought a Moto G 2nd Gen device on 21st June 2015 from Flipkart. After the purchase the device worked fine till the second week. Then I started facing charging related issues with the phone, sometimes the phone was not charging at all and getting heated from the bottom part of the phone. I had given the device for repair at the Nagpur service center “COWMEN Inf and Tech Pvt Ltd, Empress Mall, Nagpur”. They charged me Rs. 1200 for the repair saying that they will replace the charging unit and that will fix the issue. After the repair this issue started coming back again after 1-2 days. I called the service center and they said please come and deposit it to them and they will repair it without any extra charge. I went to the service center and submitted the device in working condition as I was able to call from the device. When I asked for a Job Sheet Number they said they are too busy with the work load and cannot provide me with any job sheet number. They said they will inspect and get back to me with the reason and cost for repair. Then in the night I got a message from the service center stating that my device is liquid damaged and will not be covered under warranty and I would have to pay Rs. 6000 for repairing it.
When I had submitted the device the device was not at all liquid damaged as the device was turning on and I was able to make calls from the device. This is a story that the service center has made up for charging money from me falsely.
Against this issue I have complaint in the Motorola India customer care(18001022344) with the Complaint Id : 151018000532 stating that they should help me against the service center guys and repair me device properly. But I did not get any help from the Motorola India service center also. I had filed a complaint on 16/10/2015 and was supposed to get a call from the Motorola team till 19/10/2015. But I did not get any call from them. I called them up on 20/10/2015, the guy from the call center said I will definitely get a call on 20/10/2015 end of day. And when today I called them saying that I did not received any call, they said that the call was already made on 19/10/2015 around 12:35PM. I have checked my call history and all but did not find it to be true.
They are simply delaying this issue from their end. And I do not expect this type of behavior from such a big company.
Please help me with this issue, I am stuck with my money and time in this false case.
Leave a Reply