Dear Sir/Ma’am,
I have purchased a BSNL PENTA TABLET Model No. WS802C FC 2G serial No. 0403210018404 having IMEI no. 911219850244041 on 14 Jan 2014. There was some software problem occured in the same, hence i went to Service Center on 17th Jan 2014 and handed over the tablet at Authorised Service Center located in Phoenix International (Pspl_ 1907) Kolkata.
They Assured that problem will be resolved within 15 days. Now more than a month has been elapsed no revert from service center. I called many times at no. 0120-4805200, given by authorised dealer. On 16th April when i called them, they said that the parts for your tablet are not available and you may opt for another BSNL PENTA TABLET WS704D in exchange of my tablet. Please not that the tablet they are offering in exchange is lower in price and specification as well.
Otherwise they told me to wait for two or months to get my tablet repaired. They have sent me a mail in this respect stating the specification of tablet they are offering and when i asked for the contact ID or any complaint no. they have not even replied to my mail.
Customer Job Sheet No. is PENSER0099411
Product Name: WS802c FC 2G
Request you to look into the matter at your earliest.
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