scheme on site but not given to customer

Location/place: Atp. pimple jaetap tel shirur dist pune

Name of company/service: tata docomo

I made a recharge on my number through www.easymobilerecharge.com on my Tata Docomo number, which said that on a recharge of Rs 149 I will be getting 26400sec (440mins) for all local calls with a validity of 30days but instead i got 370mins for local+std with a validity of 20days. I reported this to the customer care but I was told that no such plan exists as it was done from other site instead of tatadocomo. Have also sent them a written application to tatadocomo but was told that it cannot be processed and is invalid.
Kindly help.
Mo no- 9921025824


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