Sathya’s House of Pain

Location/place: Chennai

Name of company/service: Asian Paints Home Solutions

The order that I placed with Asian Home Solutions has transformed my house to a “House of Pain”

Asian Paints employed one of its vendor “Colour Tones” to execute my home painting order. Their Sales representative from “Colour Tones” (Mr. Ranjith) visited me, did all site evaluation and came out with a cost estimate of Rs.31, 900.00. One the first day of start of this project they came out with a surprise that the Wood polish that I had requested was not available and the new one would cost me an additional cost of two rupees per square feet for the wooden surfaces.

Then on the second day a new discoveries were made and they stated that there was moisture on the walls and to mitigate it I would have to shell out another 12.000.00 more. When I asked them for a written commitment for the proposed solution they were hesitant to provide me one. This made the project delayed by one more day.

After all this goof-ups, I raised a compliant about this problem with Asian Paint and their team of experts (Mr. Sethu Madhavan and Mr. karthikeyan) visited me and came out with another surprise. The experts quoted that it would cost me another 60,000.00 more from the initial cost to mitigate the moisture problem.

After executing an order with a paint expert, sitting through and signing all kind of site evaluation documents the so called experts came out with a surprise every day in the form of a revised bill of materials. Which shows totally break down of system due to improper site evaluation.

This chain of events has taken me to the extreme step of dropping this project with Asian paints. I had placed an order for painting two houses and had to cancel all of them.