Sir, I am H.R.Deb from Raipur, I have purchased one sandisk 16GB memory card in the month of September 2013. Date of manufacturing was August 2013. I got problem in the month of January 2014. I have complaint one week later at sandisk service center at Raipur.(C.G).
They advised to contact online support, Till date i am trying to solved my problem thru online and mailing after mailing but they have not solved the problem but diverted thru questioning which is not related to the problem.It means nither they wanted to solved the problem or replacing my memory card which is in the warranty period.
Here i am pasting the detail of mailing as under…
sandisklogo
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Thank you for allowing us to be of service to you.
Subject
SANDISK MEMORY CARD
Discussion Thread
Response Via Email (Brian S.) 03/09/2014 10:34 PM
Dear H.R,
Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
I understand that you do not have the bill. However, in order to proceed further please provide us the following information:
– Your complete physical address (including pin code)(maximum 105 characters)
– What is written at the front and back side of the card? (Including the product code)
– What is the make and model of the phone?
– From where did you purchase this product?
– Exact or approximate Date of Purchase of the card in the format of MM/DD/YYYY
– How was the product packaged at the time of purchase?
– Are you getting the product replaced for the first time by SanDisk?
– Do you have any important data on the product?
Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.
Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk’s products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://forums.sandisk.com to provide you with the most complete answers possible.
Best regards,
Brian S.
SanDisk Technical Support
Customer By Email (H.R DEB) 03/07/2014 05:56 AM
Dear Sir,
This is in reply your mail i wish to inform you that since bill has been misplaced, i don’t know the exact date of purchase. I have only warranty card (cover) of memory card. And date of manufacturing of this card is Aug-2013 and month of Import is Aug-2013. which is printed on the card. Hence it is my request to leave the sales and purchase procedure and come to the exact technical fault.
And once again requesting you please solve the problem of my memory card at the earliest.
Thanking You,
H.R.Deb.
On Monday, 3 March 2014 4:06 PM, SanDisk Support wrote:
Response Via Email (Brian S.) 03/03/2014 02:36 AM
Dear H.R,
Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
It seems that the memory card is not functional any longer, and we can look for the possible replacement.
Please provide us with the following information to review your warranty status for possible replacement:
– Your complete physical address (including pin code)(maximum 105 characters)
– What is written at the front and back side of the card? (Including the product code)
– From where did you purchase this product?
– Exact or approximate Date of Purchase of the card in the format of MM/DD/YYYY
– How was the product packaged at the time of purchase?
– Are you getting the product replaced for the first time by SanDisk?
– Do you have any important data on the product?
Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.
Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk’s products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://forums.sandisk.com to provide you with the most complete answers possible.
Best regards,
Brian S.
SanDisk Technical Support
Customer By Email (H.R DEB) 03/01/2014 11:40 PM
Dear Sir, i m sending some attachment file according your as per your query
Incident: 140227-001 574, make and model=SANDISK PRODUCT CODE-SDSDQM-016G-B35,
ya i have some important data in memory card, if possible please restore.
and reply cc to [email protected], [email protected] also because sometimes yahoo site problem in our site.
Regards,
H.R.Deb
9752961604
7389277726
On Thursday, 27 February 2014 4:03 PM, SanDisk Support wrote:
Response Via Email (Gabriel P.) 02/27/2014 02:33 AM
Dear H.R,
Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
I would request you to please answer the below mentioned questions in order to isolate the issue and assist you efficiently.
-What exact error message you get while formatting the card in computer ?
-What is the properties of card showing in computer ? Free space used space and total capacity
-What is the make and model of the device where you are using this memory card?
-Have you tried any other memory card on the same device? If yes, what is the capacity of that card?
-Have you checked the card on any other device or a computer?
-How do you connect the memory card to the computer?
-What is written on the slot where you insert the memory card?
-Do you have any important data saved on the memory card?
Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.
Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk’s products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://forums.sandisk.com to provide you with the most complete answers possible.
Best regards,
Gabriel P.
SanDisk Technical Support
Auto-Response 02/27/2014 02:32 AM
Dear H.R,
Thank you for contacting SanDisk Customer Support. You should receive an email response from a SanDisk Customer Support Representative within 24-48 hours.
You can also check you case history and updates via your “My SanDisk”. http://kb.sandisk.com
Best Regards,
SanDisk Technical Support
The following answers below might help you immediately. (Answers open in a separate window.)
Answer Link: Removing music from a SanDisk memory card using SanDisk Media Manager software
Answer Link: SanDisk cards environmental tolerance (waterproof, temperature, magnetic and x-ray proof)
Answer Link: Verifying if a SanDisk CompactFlash memory card is compatible with a digital camera
Answer Link: Which devices are compatible with my SanDisk product
Answer Link: SanDisk products and X-ray machines
Answer Link: Accessing files with SanDisk Memory Zone Application
Customer By Web Form (H.R DEB) 02/27/2014 02:32 AM
Dear Sir, I purchased one 16GB memory card 6month before, but now suddenly it is asking for formating, when i going to format it is showing formating did not completed. PRODUCT CODE-SDSDQM-016G-B35
Please do the needful action at the earliest.
Thanking You,
H.R.Deb
09752961604
Leave a Reply