s8003- frequent complaints

Location/place: thiruvananthapuram,

Name of company/service: Samsung-s8003

this is my second mail to you regarding my handset(samsung-s8003, jet, bought on August 2009), the first mail was on 19/4/2009 and your reply was as follows

Dear kiran

Welcome to Samsung India Electronics Pvt. Ltd. We thankyou for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is 2004285674. Please quote this referencein all
subsequent communications.

Thank you for taking interest in Samsung products and services.

As we have already replied you for your previous mail, So, kindly refer the same.

For assistance you may contact Samsung Customer Care.

30308282 (prefix your city STD code)
1800110011 (Toll free No. from Bsnl / Mtnl landline)

Thanking you and assuring you the best service always.


You are receiving this e-mail because you have previously made an
enquiry aboutSamsung India through our Web-sites.
Please do not reply to this mail as it is an automated email and cannot
be responded to.
If you wish tosend feedback or queries to Samsung_Electronics, please
send a new e-mail or contact us at: Samsung India Electronics Pvt. Ltd

Customer Contact Center Call Toll Free : 1800 110011 (From MTNL/BSNL)
Call Reliance No : 3030 8282 (please prefix std code)
Home Page : http://www.samsung.com/in
Best Regards,

and i got my mobile on working condition on 25.4.2009(31 days after it’s submission to the service center). it worked fine for about 3 days and after that the same problem occured, firstly hang for sometime and after 2 days it got fully stuck once again. the service centre guy has told me that he had changed the processor. on 10.05.2010 i once again went to the service center(mereena electronics, tc 28/986(1), swara 46, saroj bhavan, thiruvananthapuram). i saw the guy who repaied my mobile previously and he told me that it might be the software problem this time, he told me that the installed software is not an indian version. he installed the indian version software and called me after 1 hour, i went there and at that time also the mobile was fully stuck. then he realised that some problem is there in the screen and he told me that it will take 5 more days to get it done(please remember the fact that i was living without any mobile for the past one and a half months becuase of the same service centre),1 day for studying and 4 days for repairing. how can i rely on such a mobile with thiz much frequent complaints. the token number of my complants are 9652 on 18.3.2010 and 520 on 10.5.2010. kindly do necessary arrangements eithter to replace the mobile with a new one or kindly refund the amount.


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