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RS 1500 Recharge & Speed 10-15kbps

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AdminPost
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Location/place: Jamshedpur

Name of company/service: Airtel 3G

Number : 9199861542

I have recharged my sim with rs1500 for 10gb 3g plan. I have used your service with same plan 9 to 12 times before but this time your customer support and your speed annoyed me.

1st your support team doesn’t know the value of time and they talk as if you are the only 3g service provider in india.

2nd this is my 2nd 1500 recharge in this month. I mean I have recharged worth rs3000 in this month.

Now I think that your systems might not be able to update my new plan and so I am getting such low and pathetic speed.

I tried to explain this problem to your customer support but instead they want me to just hear.. what they say. And trust me everything what they say is rubbish.

They are just saying we can only provide support if you are using Airtel 3g dongle and I am using dlink 3g dongle.

They are saying its the fault of my dongle..ok lets say if its my dongle fault. But why I am still getting such a terrible low-speed with my Nokia Asha, my tablet and other two 3g enabled cells.

Comments

6 responses to “RS 1500 Recharge & Speed 10-15kbps”

  1. airtelpresence Avatar
    airtelpresence

    Namaste Mr. Poddar ,

    This is to inform you that your concern listed on 16 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Nokia India Avatar
    Nokia India

    Hi,

    Please get in touch with your service provider.

    Thanks,
    Nokia India Team.

    We would like to inform you that we are changing out contact email address to [email protected]. Would request you to please write to us at [email protected] going forward.

    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

  3. Vivek Kumar Poddar Avatar
    Vivek Kumar Poddar

    Here’s the list of my account’s balance :

    *123*11#

    GPRS 1, 0.00MB Left.
    GPRS 2, 9878.36 MB Left upto 8 sept 2013.

    *123#

    Balance: 27.74

    As the personal who talked on your behlf said you need to keep your main balance above RS5. Mine is RS 27 and still same low speed.

    One more thing I never ever did any recharge for talktime as I use this sim for just internet purpose. Before also I always had o.oo main balance but still 600 to 650 kbps speed. What’s happened now.

    The person also aksed me to update my dongle and I did it from official D-Link website.

    What I don’t understand is why all your people stick to dongle. If my dongle have problem let it have it, but what about my cell phone Nokia asha, Tablet. Do I need to update them all for sake of good internet speed.

    Let me tell you I am using Reliance sim and using there 4gb RS 750 or something as backup and it works like charm with all my devices including my BAD dongle.

    So in simple terms .. no benefit and same low 10 to 20 kbps speed.

    According to speedtest.net my donwload speed is 0.07 MBPS and upload speed is 0.10 MBPS

  4. airtelpresence Avatar
    airtelpresence

    Namaste Mr. Poddar ,

    We would like to inform you that your concern listed 16 Aug.2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  5. Vivek Kumar Poddar Avatar
    Vivek Kumar Poddar

    Sorry airtel but I haven’t received any confirmation call. They told me that it will be resolved till/before 19th of august 3 pm and you are saying its solved.

    Let me test the speed and will update within 10 minuts.

  6. Vivek Kumar Poddar Avatar
    Vivek Kumar Poddar

    Sorry airtel the speed is same. The person from your customer support told me that my recharge was sucessful but your systems weren’t able to update the new recharge and so I am getting such low speed. … Exactly what I said in my first comment.

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