Location/place: India
Name of company/service: Tata Docomo
Sir,
I took two SIMs of Tata Docomo postpaid under government 99 scheme in Bareilly (UP west circle) and I was told that all UP and Uttrakhand stands local and no roaming will be charged.
As I travelled to Lucknow and Raebareilly in UP East circle. Thankfully I was not charged for the above said cities, but on my way from Lucknow to Raebaeilly I was charged with roaming on my incoming calls and outgoing sms.
After receiving bill as I approached call centre and office in Bareilly, they told me that they have no network on the way so I was charged. The person told me that I should have first watched the network name displayed and then have received the call, also they told that use the sim for 3 months as it is lock in period and discontinue later, very illogical.
I contacted nodal officer and apelette authority via e-mail but no response.
Now they are not waving off my Roaming charges and I am also not going to pay them the bills.
Please help me sought out the problem with the company.
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