no response from ebay guarantee after receiving a damaged product

ebay such a name in online trade , has proved me wrong in my recent experience. i bought a HTC one X plus from the site and got a damaged , used piece. i am trying hard to get refund for the same .but i am not being received properly by the ebay staff. my paisa pay claim id is 486061. hope consumer forum helps me in this. the name of the seller is optimistix cellular. this is the first step i am taking against you. hope you attend me right now.
9041928315
puneet raina


Comments

2 responses to “no response from ebay guarantee after receiving a damaged product”

  1. eBay India Avatar
    eBay India

    Dear Puneet, Thank you for sharing your concern with us. We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.

  2. eBay India Avatar
    eBay India

    Dear Puneet, We are glad to inform you that we have approved you eBay guarantee claim on 16-May-14 and we would refund the transaction amount via DD/Cheque . DD/Cheque would be sent on your register address and you can expect to receive it within 12-15 business days.

    For any further assistance on the same you may contact us via Chat/Email. Thank you.

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