Location/place: GARHDIWALA, HOSHIARPUR, PUNJAB
Name of company/service: STAR CJ ONLINE SHOPPING
I have ordered a mobile set Samsung Galaxy S Duos S7562 Mobile (Black) through online on 05/07/2013 from Star CJ Online shopping (www.starcj.com) and the cost of mobile set, a sum of Rs 11990.00 paid by me in advance by mode of Credit Card. My order Number was 2013-07-05-040531. On 09/07/2013, I received a parcel from Star CJ, but on opening the packet I was surprised to see the item as the same was not according to my order. The item actually delivered to me is SAMSUNG GALAXY STAR, Model No GT-S5282 with printed MRP Rs 5240.00, which is too much low to the amount paid by me. However Invoice No GCN/9860/13-14 dated 06/07/2013 received in parcel shows the actual item and bill amount i.e. 11990.00.
On opening the packet on 09/07/2013, I immediately called Star CJ Customer Care for lodging complaint and they assured me that I will be contacted by respective official within 48 hrs. However, since then I am calling regularly and all the time their response is that I will be called back within 48 hours, but no call or mail received from the Star CJ till time
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