replacement of defective product

Location/place: lucknow

Name of company/service: shopclues

i have purchased a 5.1 audio gear from this site, the product was defective.company told me that the will reclace it so they have collected the product on 20/11/12.it is 16/12/12 today still they have not shipped the product.every time i talk to customer care the reply that they are lookin into the matter.


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