Location/place: Thane, Maharashtra
Name of company/service: STAR CJ ALIVE
SUBJECT: Complaint towards the delivery of FAULTY Handset of KARBONN A3 – Dual SIM Android Phone
On 25th March 2013, I was watching Star CJ Live, your online Shopping Channel and was attracted towards the offer for the “KARBONN A3 – Dual SIM Android Phone”. I ordered for one at a Price of Rs. 4490.00, and opted for the EMI Payment. The person from the Star CJ gave me an Reference Number and advised me to go to the website of STARCJ and make the online payment and accordingly, using my credit card, I made online payment through your Website for 3 EMI Purchase on 25th March 2013 itself.
I received the product in a sealed Box [INTACT Package] on 28th March 2013, evening. On receipt I checked the papers and opened the Box. Details are as below:-
Order No. – 20130325044251 Dated 25/03/2013
Invoice No. – 201303261378 Dated 26/03/2013
Phone IMEI NO. – (1) 911300200074708 &
(2) 911300200074716
After using it for a day I started experiencing some erratic operation of the KEY PAD. It was alternately flickering amidst the cal, SMS or even Browsing. I immediately reported back to STAR CJ Live Customer Service Center within 36 Hrs, and finally lodged a complaint for Replacement of Defective piece on 30th March 2013 (Evening).
They suggested me to pay a visit to the KARBONN Authorised Service Center [MOBILE CARE] in Panchpakhadi, THANE, and they will solve my problem.
The Address of the Service Centre is as below:-
MOBILE CARE [Mr. Lalit]
Shop No. 13, Sarovar Darshan Tower,
Opposite T.M.C. Office, Almeda Road,
Chandan Wadi, Panchpakhadi, Thane – 400602
Phone No.: (022)25450651 / +918291598811
After I shown him my Hand set, they said it is a software problem and they will upgrade it. After leaving the handset for few hours with them, when I collected the same, it was working satisfactorily.
I came back home with a pleasant satisfaction. But as soon as I reached home (say after 3 Hrs) the problem re-appeared. I immediately called Mr. Lalit of MOBILE CARE and reported about the re-occurrence of the problem. He called again the Handset for a relooking. Every time he upgrades the software and reboots, it works well for few hours but again problem re-occurs shortly.
This way I visited not less than 5 to 6 times in 7 days to the “KARBONN” Authorised Service Center for setting the defect of my Hand set. Even they kept my Handset for couple of days with them for observation.
On 8th April 2013, they ultimately declared that the handset has got some inherent problem and is not repairable. They sealed my Handset along with all its accessories in its Box and issued me a DOA Letter No. KJASPMH214CFD1195 on Date 09.04.2013
Since then I had been repeatedly calling STAR CJ Customer Care No. [18605001860] for the replacement of the product but met with all false promises and no results. They advised me to send the scan copy of the DOA Letter to their E-mail ID – [email protected] and accordingly I sent the same on 13th April 2013
They were not responding and ultimately on 17th. April 2013 when I threatened them for reporting the problem to Consumer Forum they got alerted, and assured me that the Replacement Order has been issued and within 7 working days (i.e. before 25th. April 2013) replacement will be sent.
Although I called them a couple of times to know about the development, but unfortunately, till date they are totally silent and never made me aware about their course of action. Whenever I call them, every time they maintain that the replacement will be made before 25th. April 2013, and up till now there is no response from them.
Therefore I am left with no alternative, but to report about my problem in your office with a hope to get my problem solved at the earliest.
REGARDS
ASHISH BANERJEE
A-503, SHREE SHARANAM, Patlipada,
Near Hiranandani Estate,
Off Ghodbunder Road,
Thane (West) – 400607
: +91 22 25862743
: +91 9867503847
E-mail: [email protected]
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