Location/place: PATNA, BIHAR
Name of company/service: NOKIA
I am Ishwar chandra had purchased a Nokia C6, Its IMEI NO. 352846050289065 on 29/07/2012 at Patna. 1 year warranty was given by the Nokia company. My Nokia C6 handset was not working properly, so I had given my handset to Nokia Service center (ROOPRANG TELECOM, DAK BUNGLOW CHAURAHA, FRASER ROAD, PATNA) on 09/ 05/ 2013. Nokia Service center had given me the delivery date was 07/ 06/2013. I had visited the Nokia Service center on that date, they were giving me the another Nokia set instead of my Nokia C6, its IMEI NO was also different. That Nokia set was not accordingly my Nokia C6, Its feature was less as per my Nokia C6. I had refused to receive that set and talk with Nokia Customer Care on same day 07/ 06/2013. they reply me that they will talk with heigher authourity and revert you soon. I have raised a complaint to Nokia Customer Care my complaint no. 1-14350879041. I have talk with Nokia Customer Care 5- 6 times till date. But I did not get any satisfactory revert from Nokia Customer Care. I have demanded Nokia Lumia520, instead of my Nokia C6. I am suffering from problem due to not having my handset since last 2 months. I have gotten loss more than 50000/ – rupees in these 2 months. I want to resolve this problem by 15th July 2013, otherwise I will go to the consumer forum. My Contact No. is 09709555606.
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