replace faulty piece purchased date 17-02-17

I purchase Eureka Forbes vacuum cleaner at Rs.8600/-
i get delivery of damage pics. same day i complaint to dealer but they refuse & say
complaint to Eureka Forbes. that is not dealer problems.
so i write to company but company say it’s not their fault they replaced only on line buying product . and take replace from dealer. company not just registered my complaint. i trying so many phone call and Email but not any response.
sir i pay for this Rs 8600/- ,but not used single time.
dealer Address
Shreeji Enterprises
Gokhale Road, Behind Gamdevi Mandir,
Naupada, Thane (w)400602.
tel – 25402130 , 25401562 , salesman Mobil 8692915112 Mr. Hardya
sir please look in to matter and please help me
purchase date 17-2-17 bill no 55280