My customer id is – 383732579674
My connection went kaput on the 17st of 2014. I immediately called the local line man who assured me he will check it out asap. He didn’t restore the connection. After around 2 days of no connection i complained on the CC. Soon after i received an SMS saying my problem has been resolved. The problem was not resolved and infact it was far from it. Everytime I registered a new complaint I received SMSs saying my problem has been resolved. All the while my line is completely dead. No ‘wan’ connection whatsoever. No engineer has visited my place as well. Now when i called the CC, the lady told me that my complaint has been resolved. Apparently they have stopped sending me SMSs and have started closing the complaints quietly. This is totally unacceptable. Why is it that I receive calls about bill payment whereas no one calls me to ask about my problem? Irony is that I pay the bill using the reliance login webpage – which means no internet = no bill payment. It works for me, hope it works for them as well.
I will wait two more days and if my problem is not resolved I will switch ISP and throw away the reliance wires. And of-course do not expect me to pay any more bills.
Thanks.
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