Location/place: Bangalore
Name of company/service: Reliance Company
Part 1 (first complaint submitted)
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Hi,
I am Venu D, residing at #21, 1st Main, 2nd Cross, Viveknagar Post, Ejipura, Bangalore – 560 047, took a Reliance Netconnect + Data Card (USB Modem) Account Number – 500002638064 and MDN number – 7483357218. (Nithin) the person who sold the data card told me that after 3 months the postpaid connection will be changed to a prepaid what I precisely wanted initially but it did not.
Later anyhow I was using the same.
The speed they promised is 3.1 Mbps until 5GB (which never crossed 256 Kbps) and 144 Kbps Unlimited (which never crossed 21 Kbps)
After using for few months, on May 27, 2012 and May 28, 2012 I mailed the Reliance billing to Block my Internet Connection until my further notice, I was not fetched with any kind of response for the two mails from them rather they started generating my monthly bills.
I paid until August for their irresponsible act.
Again I mailed them on the following dates to block my internet connection and hereafter I shall not be responsible for any bill if generated.
August 1, 2012
August 2, 2012
August 3, 2012
But yet the Reliance billing section did not stop generating the bills from August and September to an outstanding amount of Rs 1758 and Rs.1858 with fine. And started calling ‘N’ number of times asking me to pay the bills, which was very disturbing and aggravating.
Each time I used to tell them that I have sent mails to block my internet connection, but no productive action was taken.
They would hear it and again call back
Now the Reliance has sent me a Lawyer Notice 2607/2458 on January 17, 2013 to pay the bills or civil and criminal proceedings shall be initiated against me before the competent court of law at my own risk and cost from the mailing address [email protected]
For which I did not receive any Hard Copy to my residence address.
After checking the mail I immediately replied them back from my mailing address [email protected] to [email protected] the following
“To
Reliance/Nagaraj.M.Shetty
I had sent not One(1) but Three(3) E-Mails to Reliance to block my internet Connection until my further notice.
But NO Action was taken in consideration of my request valuing a Customer
Now the bills which you state as default were generated after I mailed.
I am attaching the print out copies of my sent mail to Reliance, check them thoroughly and understand that it is your fault and not mine.
A valued customer
Venu D”
And further attached the print out (screen shots) copies of my sent mails in a word document file named ‘To Reliance_Nagaraj m Shetty_Miss Ranjini.docx”
But even for this mail, none bothered to respond back with neither a return E-Mail nor a phone call.
After few days in February a person from the mobile number ‘9986 000 385’ called me that a PIL numbered ‘251164’ has been issued against me and that to be present in Mayo hall New Building, Bangalore on February 27,2013 terming me as a default which was because of their irresponsible action.
[Just to prove that I am a responsible citizen who abides by all rules, earlier in a month of April 2012 the reliance billing was not generated to me and I in return mailed them on April 26, 2012 the following
“Hi,
Every month I will be getting my Internet Bill on 25th, but this month I still have not been received my monthly E-Bill
Kindly do send my E-Bill
Venu.”]
Now, I am gone and going through this harassment of constant mental worry and high stress.
Hence,
I kindly request you to assist with your valuable guidance for this situation of mine. And also to avoid this legal proceeding and attend to court.
Regards,
Venu D
[0973 966 9801]
[[email protected]]
Part 2 (second complaint submitting now)
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Hi,
This is in reference to my previous complaint, proceeding with my online complaint in Consumer Court Forum; a person from Reliance named Hassan (+912230388366) from Mumbai called up after going through my complaint.
He told me that he “understands” that “Reliance did not respond” to my mails sent in May and in August to block the internet service, and that would suggest to pay the bills. Which I must tell were generated falsely. And that if I pay I need not attend any court session which I was asked to be present on February 27, 2013 in Mayo Hall, Bangalore.
I asked him to mail what he said to my E-mail Id ([email protected]), for which he said ‘he doesn’t have any access to mail. I don’t understand what does he mean no access to mail.
At the same time he called up the person who told me attend the court, his name is Anand (+919986000385), told him that if Venu D(me) pays up the bill don’t call him anywhere to attend, Anand told yes, if he clears the bill why would he!
I asked him the same thing that to mail me that if Venu D (me) pays up the bill he need not attend any court and that Venu D is cleared all the bills.
For which Anand in a rude voice told that all is not possible!!
I again told Hassan that I have seen and read cases like bills were generated even after clearing the bills in many people’s condition and what assurance do I have that bills would not be generated against me as well after paying the amount.
Hassan told me that it will not happen in my case. (that means it is happening and happened in other people’s case right?)
Later that evening another person named Priya (+919886871827) from Anand’s office called up and started demanding and ordering with high pitch voice tone – did you pay the bill? When are you going to pay? Pay!!
Very aggravating, annoying, irritating harassment behaviour by this Reliance Company.
All the above draws me to the same questions:
1) WHY SHOULD I PAY FOR THE FALSE BILLS GENERATED FOR THEIR IRRESPONSIBLE, NEGLIGIBLE ACT AND for GREED OF RELIANCE COMPANY?
2) Why Reliance did not respond to any of my mails sent on May 27, 2012 & May 28, 2012 and on August 1,2 & 3, 2012 to block my internet service
Kindly assist me with your valuable guidance to avoid all such ill behaviour from Reliance and clear this up.
Regards,
Venu D
[0973 966 9801]
[[email protected]]
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