Reliance Broadband Service – Making Harassment Calls

Location/place: Delhi

Name of company/service: Reliance Broadband Service

Dear Sir,

I was the customer of Reliance broadband service for 3 years. But because of their poor service i had disconnect the connection. for it i made a call on reliance customer care and they said that your connection will be disconnected in a week time. after that i got a mail from reliance that your connection is disconnected on 11th april 2013. after that I got bill from reliance and start getting calls from reliance to pay the bill for the internet service which i was not using. even though I paid 550/- rupees in cash and return the modem as told by the customer care executive to an executive who came to my home to collect the money and in return he gave me the full and final receipt and a letter for the same. Now after 15-20 days. I am again getting harassment calls from reliance to pay broadband bill . They are saying that your bill is still pending and you have to pay it.

I don’t understand that once reliance issued a receipt of full and final payment and collect the model how they can generate the bill for a service which they are not providing.

Please let me know what to do.

my Reliance account no was 100000116744656
and my name is Pankaj Gupta.

Waiting for you kind response.

Regards
Pankaj Gupta