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Regarding missbehavior of CC Idea

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by

AdminPost
in ,

Location/place: Noida

Name of company/service: Idea Cellular India

Respected Sir/Madam,

I respect to say that, I am very fed up with the behavior of Idea Customer Care Executive.
After my humble request, they are stick on same point regarding late payment charges.
Actually the point is, I have given late payment of the idea bill for the month of April 2012 on 1st of June due to some internal and urgent problem. My due date was 25-05-2012 but I already informed on 25-05-2012 through mail regarding my reason of not paying payment on due date. The reason was genuine. I requested to not to put any late charges on same. But still they are charging me late payment and they have given me into my current bill. then I requested with my humble to wave off my late payment but no they are not agree to wave off such amount and they are forcing me to pay such amount.
Sir/Madam, I am working in a IT firm and there were no issues of paying such amount but it is not an amount it is all services as i requested already. There must be a grace period so that any customer can pay in grace period after due date given by company.
Sir/Madam, there could be any problem for delayed but still after my request they are not cutting my late payment charges.

I would request you to help me out on same.

Kindly accept my request and note my complaint against Idea Cellular Company.

FYI I am mentioning my mail and Idea Cellular Customer Care mail as mentioned below:
Dear Mr. Kumar,

Greeting for the day!

Please accept our sincere apologies for the inconvenience caused to you due to delay in response.

With reference to your e-mail, we acknowledge your request regarding bill payment for your Idea Postpaid Mobile Number 9891076654.

We would like to confirm that we have already noted the content of your e-mail under the reference number 111735468 and we will revert to you at the earliest.

Trust the above addresses your request.

Thanks & Regards,

Karishma Ingale

Customer Service Desk

Dear Mr. Kumar,

Greetings for the day!

With reference to your e-mail and subsequent telephonic conversation on number 9891076654 dated on June 14, 2012, we acknowledge your concern regarding Late Payment Charge for your Idea postpaid Mobile Number 9891076654.

We wish to inform you that the payment towards the bill generated on May 10, 2012 was received dated on June 1, 2012.

We regret to inform you that your due date was May 25, 2012. Hence late payment charge has been levied in your current bill.

Trust the above addresses your concern.

Thanks & Regards,

Rohit Chavan
kaushal kumar

3:46 PM (15 minutes ago)

Thanks & Regards,

Karishma Ingale

Customer Service Desk

Idea Cellular Limited –

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345(Chargeable) for Query and 198 (toll free) for request & Complaint from your mobile (or 9891012345 from a landline) to know more about IDEA.

Enjoy life at electrifying speed with !dea 3G ! To activate type ACT3G and send it to 12345 (Toll Free)

From: [email protected] [mailto:[email protected]]
Sent: Tuesday, June 12, 2012 11:02 AM
To: Customer Care – New Delhi
Subject: Regarding my bill

Customer Name :KAUSHAL KUMAR

Customer Mobile No :9891076654

Comments :Hi, This is to request you that Please wave-off my late payment fee from my bill so that I can pay my exact amount bill. Thank You Kaushal 9891076654 ************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [email protected] and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [email protected] and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
Customer Care – New Delhi

1:15 PM (2 hours ago)

to me

Dear Mr. Kumar,

Greetings for the day!

With reference to your e-mail and subsequent telephonic conversation on number 9891076654 dated on June 14, 2012, we acknowledge your concern regarding Late Payment Charge for your Idea postpaid Mobile Number 9891076654.

We wish to inform you that the payment towards the bill generated on May 10, 2012 was received dated on June 1, 2012.

We regret to inform you that your due date was May 25, 2012. Hence late payment charge has been levied in your current bill.

Trust the above addresses your concern.

Thanks & Regards,

Rohit Chavan
kaushal kumar

3:46 PM (16 minutes ago)

to Customer
Hi,

As mentioned details and information provided by you regarding my late payment charges.
I have already paid my bill for last month payment and now you are informing me that you are not going to wave off my late charges.
So, if you are doing and informing me with such response after my humble request.

Now I am informing you that I will not pay any late charges whatever came to me and will come to me and I am sure I will not continue with Idea any more near future.
And this time I am going to complaint against your such behavior and rude response.

Kaushal
9891076654

Comments

2 responses to “Regarding missbehavior of CC Idea”

  1. pravin yadav bhadait Avatar
    pravin yadav bhadait

    dear sir i am from yuva mobaile palkhed ,i want my claime details this date of 15/08/2012 kindely give me info regards of p.y.bhadait

  2. G.Srikanth Goud Avatar
    G.Srikanth Goud

    To
    ConsumerForum,
    Respected Sir,
    I have been complaining about customer care services misbehaviour but literally failed in resolving the issue, through mails as well as customer care calls.

    It is really very sad Idea Employee by Name: Mr.Vinodh, who is working at their H.O. Khan Latif Building, Basheerbagh, Hyderabad called me on my number and to my add on connections for the delay in payment to my telephone bills through Ph.Nos.6665200 & 9848002372. It is his duty to call the customer for asking or getting payment done in case of delay, no one is denying.

    It is true that delay in payment is happening for last six months due to communication gap and non-sending the telephone bills through courier to my residence regularly and also failed in sending atleast to my emil, sometimes on my call only sending . The major fault in sending the bills, making us misunderstanding, whose bill is how much is not getting clear and clarity.

    It is very clear that I am 10 years long standing customer paid lakhs of rupees without any fail till now, company is there because of customer not else, of course giving service that does not mean to act company’s employee like “Street Rogue”, truly I am hurt so much, not satisfied with the company misbehaviour, defective, indecent, ineffective service and action, caused me much pain, injury and damage to my self respect.

    Where his behaviour is totally biased and unacceptable the way he treated me and my add on connection respected persons as “CHEATERS WHO ESCAPE BY NOT PAYING” , he has insulted and used damaged behaviour and hurted my individual self respect with his harsh and rudy voice, I don’t understand why the company employeed such a “Arrogant Employee” or the company itself encouraging them to act like this. I am not offender or cheater or else, why I should keep silent or bare when I am true and fair customer, for the delay you are charging 2%, paying you, this also happening because of your non sending bills properly in time to my residence. I am a sincere and respected person not hired to act on company’s acts and desires. I am a “CUSTOMER BUT NOT SLAVE”.

    Therefore, I expect your material action has to be taken upon the above said employee and also on company who is not eager to respond and take any action, the least botherer, keen on collecting money/biill but not keen on customers pain.

    Thanks,

    G.Srikanth Goud,
    9848457668

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