Regarding Forced Bill Generation and Payment on Connection Number 9210037893

Dear Sir,
I have taken one Tata Indicom Post paid connection in July-August 2013,After that sequence of activity since then –
1- Since November 2013 to till date that Sim card is out from the phone not a single usage on that number
1- For my Marriage I was moving out from Ghaziabad in month of September2013
2- In Month October 2013 I requested for Bill plan change to customer care
3- But There was no action taken
4- Month of February 2014 I again requested via email for bill plan change but again no action taken and I was keep getting bill of Rs 1200+
5- Then I requested to close my Connection via email and requested not to charge any single amount after getting email
6- Then Tata Indicom assigned one executive for this case after negotiation I paid Rs2000/- on 28 March2014 as a settlement amount and requested to provide me confirmation.
7- After taking payment online that person disappeared and there was no communication from tata Indicom
8- Again from June 2014 month tata bill collection team started calling me every day for Rs2100 payment. I requested again that I have already settled amount and now I am not using and why I am getting bill.
9- One 26 June 2014 I again sent email explaining every thing and forcefully requested them to close my connection and I will not pay any amount.
10- But Despite of my email they keep calling me from June to August every day and surprisingly every time new person I am tired of explaining the same more than 100 times. It was height of harassment for a customer
11- Now they sent me legal notice from their legal cell stating that If I will not pay they will file a criminal & civil case on me

This time I do not want them to go easily I want justice please help.
Email are available with me and can be presented.

Thanks and regards,
Vikram Srivastava
Cell: 08527128245


Comments

3 responses to “Regarding Forced Bill Generation and Payment on Connection Number 9210037893”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata Docomo Avatar
    Tata Docomo

    Dear Mr. Srivastava,

    We regret for the inconvenience caused to you.

    As per our discussion over call , please be informed that, we have registered the complaint vide docket number 431461767 . Please save your docket number in case of any requirement for reference.

    For further assistance we request you to write a mail to [email protected].

    Thanks and regards,
    Customer Care-Tata Docomo.

  3. vikram1808 Avatar
    vikram1808

    Dear Tata Docomo Team,
    Thank you for registering my complaint.

    I hope you will comeback soon with positive resolution. Please do not send me email stating that you have given some waiver on the outstanding and requesting rest to pay.

    How you are going to compensate the psychological trauma of 2 month your collection team given me. More than 50 calls in two months and every time new person who was always unaware with the previous communication.

    Hope you will understand the same and immediately do the needful.

    Thanks and regards,
    Vikram Srivastava
    Cell: 08527128245

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