I HAVE PORTED MY PHONE NO #9831325341 IN MARCH 2012. I HAVE COMPLETED ALL FORMALITIES WITH AIRTEL AND PAID SOME EXTRA AMOUNT ALSO TO COVER THE UNBILLED AMOUNT DURING PORTING THE NUMBER TO VODAFONE. I USED TO PAY BILLS THROUGH HDFC NETBANKING, SO THE NUMBER WAS REGISTERED IN HDFC. UNFORTUNATELY THE BILLER NAME AIRTEL WAS NOT DELETED FROM HDFC AFTER PORTING, BUT NEW PROVIDER VODAFONE WAS ADDED. THERE WAS NO ISSUE IN LAST 2.5 YEARS. BUT UNFORTUNATELY IN DECEMBER 2014 THE PAYMENT GOT CREDITED TO AIRTEL ACCOUNT(RS.880/-). NOW WHEN I ASKED FOR THE REFUND FROM AIRTEL THE AMOUNT WHICH HAS BEEN CREDITED BY MISTAKE, THEY ARE MAKING DIFFERENT STORIES AND NOT REFUNDING THE AMOUNT. MY VODAFONE NUMBER HAS BEEN DEACTIVATED DURING THIS PHASE. I AM SUFFERING FOR A REASON WHICH WAS NOT MY FAULT. I WANT ACTION AGAINST AIRTEL AND GET MY MONEY BACK. PLEASE HELP.
NOT REFUNDING WRONGLY CREDITED PAYMENT
Comments
3 responses to “NOT REFUNDING WRONGLY CREDITED PAYMENT”
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Dear Mr. Das,
This is with reference to your post dated 24 Jan. 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [email protected]
Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
[email protected]Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd -
Dear Mr. Das,
This is with reference to your post dated 24 January 2015. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at [email protected]
Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd -
Dear Mr. Das,
This is with reference to your post dated 24 January 2015. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [email protected]
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[email protected]Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
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