not refunding my money

My ordet reference id is QEXOPZJAM I ordered micromax unite phone on 15 dec 2014 they have processed the transaction and untill today i have not recieved any payment from them .on 3rd feb they have mailed me it was written this in that email
Dear Kiran Agarwal,

Greetings from and thank you for shopping with MulyaShop.

We wish to inform you that your refund request for the order ID: QEXOPZJAM has been processed on January 31, 2015. The refund transaction ID for the same is 201501319085450 of ICICI PAYMENT GATEWAY.  The same will reflect in your bank account.  We do not have any influence on the time scales once the refund is preceded from us. The refund will take 3-4 working days to reflect in your account in case of private banks and 10-14 working days in case of nationalized banks.

You are a loyal and supportive client of our company, and we are grateful to you for your patience and trust towards us.


Customer Care Team,

Mulya Shopping Pvt. Ltd

But still today is 25th feb i have not recieve any money from them please help me

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