Location/place: Kolkata

Name of company/service: Myntra

I had ordered a product online – Order id – 5101627. Part of the product was not delivered,and was also defective. Refund was accepted- refund id – 261388. Rs. 585 has been refunded but the shipping charges of Rs.59 has been deducted. Now they refuse to return the same after all mails and phone calls.
Why should I bear the Shipping cost? without any fault of mine?
If in a day they earn min Rs.59 from 1000 customers then they earn Rs.59000/-? So they are into cheating customers? I want my money back , though it is a small amount it is my hard earned money.


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