Location/place: delhi
Name of company/service: samsung mobile phone galaxy I9003
I Dr.Shikha Gupta,have been purchased SAMSUNG MOBILE PHONE GALAXY I9003(S.No.358472047424154) from the authorised dealer of samsung mobile phone on 12 oct. 2011.From the date of purchasing this handset have many problems and i visit to samsung mobile service centre so many times(about 20 and more times).But problems in handset repeat again and again within warrenty time.These problems was for example- some times mobile touch screen was not working or sometimes keypad not working or sometimes both. L.C.D.,Battery and the Charger has been damaged.I again purchaged Battery and Charger.In this one year i used this handset only five or six months because of these problems.Now from 14 sep.2012, my handset is in the samsung mobile service centre,ashok vihar,delhi.On 14 sep,service man give me a job sheet and told me that my phone will be repair in 5 days but they didn’t.Then i again visit to service center on 19 sep.2012 then they told me that which parts of handset are not working,we don’t have those parts and to replace or refund of my handset they asked me the original copy of bill and an I.D. proof to sent to the head office and I also gives them.I receive a written statement that they give me confermation of replacement or refund of handset in ten days.Then i visit to the service centre on 27 sep. 2012 but till now they didn’t give me the handset or refund.Which handset has so many problems in first year then whats the life of that mobile phone and its very crucial when on 12 oct. 2012 its warranty period finish.I want my all money refunded from the samsung mobile company and also compensation and expenses of convince.
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