Location/place: Bangalore
Name of company/service: Tikona
Service ID : 1104159454 I paid for the broadband connection on July 24,2011 and got the actual connection on Aug 01,2011 (+- 1/2 days) . While paying for the connection, I paid Rs.1267( One Thousand Two Hundred and Sixty Seven) for PLAN BB649 (Unlimited usages fixed plan), in cash to your agent (Mr. Sanjay, Sales Executive ID : 15395, mobile no : 8867446543),( application no : 50000008666804) . I still have the bill copy which I can produce before the court. But tikona claims to have received only Rs. 500 which is illogical since as per their own rules they take 1 month bill in advance + 500 installation charges. Then how do they claim to receive just Rs.500? Then I was not happy with the connection so I called the Tikona customer care and asked them to disconnect my connection on Aug26,2011. And send a mail to compliment the disconnection request (reference no :1-1931404342). So in total I used the connection for less than 1 month for which I had already paid in advance. But somehow they generated some bill against my name (Month of September though I had got the connection disconnected in month of Aug,2011 only) and they kept on calling me for the payment of the same. I tried to explain and sent them various mail regarding the same. The last response which got from them was : “We have forwarded your email to our collection team for stop collection call.” But to my utter surprise, today morning ( Feb 10,2012) , I got a call from Govt. Advocate Sumit Choudary, CRO Legal Department , Tees Hazari Court, New Delhi ( Mobile no : 9636728562) informing me that Tikona has filled a no-payment case against me and the hearing is at 11 am . So Either I need to appear before the court or make out of court settlement by paying Rs. 2052 and provide him the transaction ID. Since I reside in Bangalore, I wasn’t possible me to reach Delhi. So I paid Rs 2052 ( Gateway Id 63957250 , Transaction Id 1104159454TPC1002131002776 ) , which is totally unjust . I have got the bill copy as well as all the emails sent, to prove my claim. I would like Tikona to refund my money or else I will move to Consumer Court as I have all the documents to prove that I was wrongly charged.
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