Refund of for my order 3002274003

Location/place: erode

Name of company/service: India times shopping

The india times shopping has neither delivered the product by the expected delivery date of 17-may-13 and have not updated me about the delay or their non-ability of delivering the product. Now , when I have requested them for the refund I am not getting a proper reply from their side.
the details of the order are:
Order ID: 3002274003
Order Date: 02 May 2013
Order Total: 10998

Hence, I request the forum to escalate the matter to the merchant and get me back my money


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