Location/place: GURGAON
Name of company/service: AIRTEL, BROADBAND LAND LINE
Following mail was sent to Nodal officer and Appellate authority, Airtel on 11/06/12 but has not been acknowledged so far:
Dear Sir,
The trailing mails give the details of my complaint regarding settlement of accounts in respect of my Fixed Line No 0124-4379020. I have been requesting Airtel to resolve the complaint since 2011 but the complaint remains unresolved so far..
I seek to approach yourself for addressing my petition on an urgent basis. I shall be happy to share required information relevant to the complaint.
Looking forward to an early response.
Regards,
Dr Gurjit S Bhatia
Fixed Line No 0124-4379020
Mob: 09999310810
Vipul Greens
Tower o8, Flat 902
Sohna Road
GURGAON
122001
From: Gurjit Singh Bhatia [mailto:[email protected]]
Sent: Thursday, June 07, 2012 4:13 PM
To: ‘[email protected]’; ‘[email protected]’
Subject: FW: Billing of Land Line Number 0124-4379020
Dear Sir,
Waiting for the response. May I request for an early settlement of the accounts. Should you need any information, kindly let me know.
Regards,
Dr Gurjit S Bhatia
09999310810
From: Gurjit Singh Bhatia [mailto:[email protected]]
Sent: Sunday, June 03, 2012 11:43 AM
To: ‘[email protected]’; ‘[email protected]’
Cc: ‘[email protected]’
Subject: FW: Billing of Land Line Number 0124-4379020
Dear sir,
Somebody called me from Airtel office on 1st when I was travelling to a remote location. I explained the issue and requested to call back on 2nd when I would be back in Gurgaon. Nobody contacted me on 2nd. Request for an early discussion/settlement of the dispute.
Regards,
Dr Gurjit S Bhatia
9999310810
From: Gurjit Singh Bhatia [mailto:[email protected]]
Sent: Thursday, May 31, 2012 1:31 PM
To: ‘[email protected]’; ‘[email protected]’
Cc: ‘[email protected]’
Subject: Billing of Land Line Number 0124-4379020
Dear Sir,
Please refer to my various emails sent to [email protected] and [email protected] in the months of March, September and November 2011 on the subject of reconciliation of my telephone bill account. I regret to write that Airtel has not sorted out the issue so far. In this connection I have to state as under:
1. An amount of Rs. 72,360 has been transferred to Airtel from my saving bank account number 131010100326155 with DLF branch of Axis Bank, Gurgaon during the period 12th June 2010 to 14th May 2011 as shown in the Statement-2 (in three pages) drawn from my Axis Bank account. This has perhaps happened on account of erroneous instructions given to the bank through Internet Banking. Almost every month an amount of Rs. 3,924 and Rs. 3,159 has been transferred to Airtel in twenty transactions that include twelve transactions of Rs. 3,924 and eight of Rs. 3,159 each
2. Statement-1 showing the bill period, payment made/adjusted the monthly billed amount is attached for your perusal.
3. During the period 23.05.2010 to 22.05.2012, against the total current month billing of Rs. 83,361 payment of Rs. 83,361 has been reflected.
4. The statement clearly show that out of twelve transactions of Rs. 3,924 eleven are not reflected in the payment and out of eight transactions of Rs. 3,159 one is not reflected in the payment leading to un-adjusted amount of Rs. 46,323.
I fail to understand why the Customer Care has not been able to settle my account so far. I therefore, request you to please look into it and make arrangements for refund of Rs. 46,323, as above, which has been erroneously transferred to Airtel account and not adjusted by Airtel so far.
Thanking you
Yours faithfully
Dr. Gurjit Singh Bhatia
Vipul Green
Flat No. 902, Tower No. 08
Sector-48, Sohna Road
Gurgaon-122001
Mob. No. 9999310810
Attachments: 1. Month-wise billing details, amount paid etc.
2. Transaction details from Axis Bank.
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