Refund of exchange bonus

I have purchase Chevrolet Beat LT (HP38C7220)last year on 18th July 2013 from bhagatram motorways una.I have sold my old car (HP55/5829) for which we have to get Rs15000 as a exchange bonus. It has almost 1 year completed but still i have not received my exchange bonus. I have logged a complaint to chevrolet customer care (Complained No:- 10405564, Approx 3 months before) But still i could not get any reply from their end also.I have many times followed the bhagatram motorways regarding this matter but still issue is pending.kindly help me to solve this issue.
Regards,


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