Location/place: Ahmedabad
Name of company/service: Shayona Management Services Pvt. Ltd.
Subject
Refund of Ticket
Discussion Thread
Response Via Email (Shubham Srivastava) 21/01/2013 09.29 PM
Dear Llewellyn,
Thank you for contacting MakeMyTrip customer support regarding the refund for the cancelled Airline from Guwahati ( GAU ) to Delhi ( DEL ).
At the outset, we apologize for the inconvenience caused to you due to delay at our end.
With reference to your e-mail for the Booking ID NP2622221097798.we would like to inform you that your query is still pending with our concerned team, so we request you to kindly provide us more 72 working hours to resolve your query.
We appreciate your patience and cooperation with us.
For any further assistance please call us on our toll free number:
1800-11-8747 – From MTNL/BSNL phones
1800-102-8747 – From other major operator
You may also write to us through reply email or writing to [email protected] and we will revert back to you within 24 hours or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Shubham Srivastava
MakeMyTrip India Pvt. Ltd.,
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana – 122016, India
Toll Free: 1800-11-8747
E-Fax number is 0124 – 4781801
E-mail:[email protected]
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/new_complaint.aspx?pcode=CustomerSupportHeader
Response Via Email (Shubham Srivastava) 16/01/2013 02.45 PM
Dear Llewellyn,
Thank you for contacting MakeMyTrip customer support regarding the refund for the cancelled Airline from Guwahati ( GAU ) to Delhi ( DEL ).
At the outset, we apologize for the inconvenience caused to you due to delay at our end.
With reference to your e-mail for the Booking ID NP2622221097798, we would like to inform you that we are trying to contact the airlines but we are unable to get any response from the Airlines end.
As we have already escalated your query to our concern department and they are validating the same, we kindly request you to provide us 72 working hours for the validation and we will share the updates with you for the same.
Please accept our sincere apologies for any inconvenience caused.
For any further assistance please call us on our toll free number:
1800-11-8747 – From MTNL/BSNL phones
1800-102-8747 – From other major operator
You may also write to us through reply email or writing to [email protected] and we will revert back to you within 24 hours or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Shubham Srivastava
MakeMyTrip India Pvt. Ltd.,
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana – 122016, India
Toll Free: 1800-11-8747
E-Fax number is 0124 – 4781801
E-mail:[email protected]
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/new_complaint.aspx?pcode=CustomerSupportHeader
Auto-Response 07/01/2013 08.00 PM
Dear Llewellyn Rozario,
Thank you for contacting MakeMyTrip.com.
A Reference ID 130107-036285 has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.
You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at 1800-102-8747 or +91-124-4628747 (from networks in and outside India).
Warm regards,
Team MakeMyTrip.com
P.S.
1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section
2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and Rail bookings)
3. Please click on Customer Complaints to reach out to the escalation matrix process on our website.
Customer (Llewellyn Rozario) 07/01/2013 08.00 PM
Dear Sir,
I have been continously calling your office for my refund and there is no reply or any courtesy call when it comes to refund… My flight from Guwhati to Delhi was cancelled by the Air India airline and they informed that the refund will be given i have it in writing as well from the airline and till date i have not received any calls from you guys please go through the records as to how many times i called. I need my refund immediately else i will have to approach the consumer forum for mental harassment as i have recorded every conversation of mine with Make my trip.
request you to reply ASAP. every time i call they say they will speak to the airline and get back but no one till date got back. Please treat this very seriously.
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