Location/place: Pune
Name of company/service: Homeshop18
Dear Sir, Wish you a happy New Year 2013.The details are as follows.I ordered one “Adcom 707″ 7” tablet along with its 3G dongle vide order no-919046009/sub-order no-50743061 on 17.11.2012 which was received by me on 21.11.2012.There were no warranty cards for the items I received for which I informed to Homeshop 18 as well as “Advantage computers,Delhi” the tablet company on 22.11.2012.However,I got back response from the company that their order number/invoice given by them was the warranty of both the items for one year as declared in the advertisement in Homeshop 18.There after,I used the tablet for two to three days without internet connection and it worked Ok.Then I tried to insert the data card(dongle) given by the company with the tablet to use net but could not activate it.I emailed the problem to the company as well as discussed on telephone regarding the problem.As per the direction/advice received from the company,I again tried to insert the dongle and succeeded.However,after 5 minutes the tablet went in to its sleeping mode and never resumed even after detaching the data card.I informed the problem to Homeshop18 as well as the company.As per the advice/direction of the company,I shipped back the tablet directly to the company,”Advantage computer india pvt.ltd 305 Sidharth building 96 Neheru place Delhi-110019 Ph no:9716370407,9968721330″ on 20.12.2012 once the company as well as Homeshop16 agreed to reimburse the shipping charges for Rs180/- to me.The tablet was repaired by the company and sent back through Homeshop 18 which was received back by me on 31.12.2012.After 5 minutes of use, when I inserted the 3G data card(dongle),the tablet again went to its sleeping mode as it had gone last time and never restored back.On 01.01.2013,I strongly raised this issue with Homeshop18 via email and urged them to take back this sub-standard tablet along with its accessories within 48 hours and refund the full value of this tablet for Rs 5499.00 + Rs 180.00 shipping charges=Rs 5679.00 within 7 days.My email message was acknowledged by Homeshop18 and a ticket number was also assigned for further pursuance. Homeshop 18 regretted the inconvenience caused to me however,without acknowledging my full refund,they only asked me to send the scanned copy of the DTDC shipping receipt for Rs.180.00 which I had incurred to transport the tablet to the company in order to reimburse me.Further,homeshop18 intimated back to me that,”Your Adcom 707″ 7′ tablet has been replaced and delivered to you on 31.12.2012.It meant that the old defective tablet had been altogether replaced by a new piece but the fact was that the company had just repaired the same old tablet and sent back through Homeshop18.I strongly objected Homeshop18’s intention/view point and clarified my position demanding full refund plus shipping charges against return of the item in toto. From 06.01.2013 on wards I tried to send email messages several times to Homeshop18 urging early resolution of the issue but there system is refusing permission to entertain my messages.They are also not lifting my phone calls.On 08.01.2013,one of my email message was probably registered by them and one latest ticket no-78051611 was allotted to me but till date no response was given to me.I therefore request to take up this matter with HS18 and help me get addressed this issue and get a full refund please.Thanks.I am enclosing some correspondences made among three parties as follows for kind reference. Chitrasen Nayak/7588233180 [email protected]
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Order Number: 919046009 dt.17.11.2012
User Id:[email protected](1812097)
Total SubOrder-1
Order Date-Nov 17, 2012
Order Time-9:25 PM
Current Status-Your order has been delivered.
Payment Details-Payment Mode
3 EMIs of HDFC Bank Credit Card (FT No:- 232266101184)
Total Order Amount (Rs.)5999.00
Total Payable (Rs.)5999.00
Net Payable (Rs.)5499.00
Billing Details-
Name-ChitrasenNayak
[email protected]
Phone/Mobile-7588233180
Address-C/44,CWPRS,Colony,kirkitwadi,Khadakwasla,pune-411024
City-Pune
State & Country-Maharashtra, India
PIN Code-411024
Sub Order -1 (Detail)
Sub Order Number-50743061
Order Number-919046009
Merchant Name and Number
Advantage Computers(865)
Item Number/Product Number-30937496
Item SKU No-26Sep12-Tab-1019
Item Title-Adcom 707 7” with 3G Dongle
Item Quantity-1
[email protected]
Phone/Mobile-7588233180
Shipping Address-Chitrasen Nayak
C/44,CWPRS Colony,kirkitwadi,
Khadakwasla,pune-411024,Pune
Maharashtra, India411024
Current Status-Your order has been delivered.
Shipment Details-
Courier Name: Blue Dart
Type: Normal Courier
Date: ( Shipped on Nov 19, 2012 ).
AWB Number: 43816210686
Suborder Payment Detail
List Price (Rs.)7999.00
Payable after Discounts (Rs.)5499.00
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From: [email protected] [mailto:[email protected]]
Sent: 22 November 2012 22:55
To: [email protected]
Subject: Clarification regarding Data card.
Dear Sir,
I have purchased your Adcom @pad 707 model capacitive touch model tablet along with its 3G dongle through Home Shop 18 and received yesterday evening.I am not able to activate the dongle.I put one 2G sim in it and connected to the tablet but failed to connect.
I therefore request you to guide how to connect this dongle.Further,there were no invoices/bills for tablet and dongle.Even,there were no warranty cards for both the items.I have immediately intimated the short falls to Home Shop 18 over telephone as well as by email.
In this context, you are requested to send me the above documents directly if you feel so without wasting time by sending through Home Shop 18.I am furnishing the order details below.
An early response shall be highly appreciated.
Mr Chitrasen Nayak/7588233180
[email protected]
—————————————-
From:
Sent: Fri, 23 Nov 2012 11:38:28
To:
Subject: Re: Clarification regarding Data card.
Dear sir,
In 707 you can use idea 1731,1732 dongle it only support 3G sim.
Connect dongle with tab in off state then switch on tab.Your order no is your warranty.Regards,
Supreet banerjee
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From: [email protected] [mailto:[email protected]]
Sent: 10 December 2012 10:36
To: [email protected]
Subject: Re: Clarification regarding Data card.
Dear Sh Banerjee,
I am sorry to inform you that the Adcom @pad 707 tablet has developed fault within this short period and I am disheartened for this as I had decided to purchase your product after hearing regarding its reliability and good quality from three of my friends who have purchased it.The tablet is not opening.While switched on,two times “@adtab” is flashing and then “android” word is being displayed on the screen with sliding light.There from it is not opening.
You are requested to look in to the issue asp and suggest solution.I have intimated the fact to HS18. through email.Please call me on my mobile-07588233180 if you want more information.An early action shall be highly appreciated.Thanks.
C.Nayak
—————————————-
From:
Sent: Mon, 10 Dec 2012 11:13:47
To:
Subject: Re: Clarification regarding Data card.
Contact on 9910072666
—————————————-
From: “Chitrasen Nayak”
Sent: Thu, 13 Dec 2012 12:16:46
To: “[email protected]”
Subject: Re: Clarification regarding Data card.
Dear Supreet Benarjee,
As discussed with you yesterday,I shall ship the Tablet 707 to you within 2/3 days for repairing.Please inspect it thoroughly and install good quality spares so that it would not fail at least in the warranty period.Thanks.
C.Nayak
—————————————-
Chitrasen Nayak wrote:
Dear Benarji,
Today I shipped the tablet to you through DTDC.Please look in to it to get it repaired perfectly and send back ASP.The shipping charges is Rs 180/- and I therefore request you to credit the amount of Rs 180/- at my account available with you.Kindly acknowledge receipt by return email.I have also informed Home Shop 18 regarding this shipment.With Thanks.
C.Nayak/7588233180
[email protected]
—————————————-
Subject: Re: Clarification regarding Data card.
From: Supreet Banerjee Thu, 20 Dec ’12 8:01p
To: You
Yes it will be credit to your account soon.
Advantage computer india pvt.ltd
305 sidharth building 96 neheru place
Delhi-110019 Ph no:9716370407,9968721330
—————————————-
Dt-28.12.2012–HS18—
– Enclosed is a copy of the message.
Dear Sir/Madam,
Attached herewith the scanned copy of DTDC shipping receipt for Rs 180/– for reimbursement. My address is the same as listed in your system.A/C payee cheque/DD may be sent in my name payable at Pune.Thanks.
C.Nayak/
Support Ticket Date Order Number Sub Order No. Product Name Feedback Status
77773503 Dec 28, 2012 919046009 50743061 Adcom 707 7” with 3G … open
2012-12-28 – Dear Sir/Madam, As discussed over telephone,please send me the repaired tablet 707 which is being sent by the company through you.After dispatch from your end,give me the AWB number for follow up. So far refund of shipping charges of Rs 180/
Customer
which I have incurred towards sending the tablet through DTDC,as advised by you,I am sending you the scan copy of the money receipt separately for reference and further needful action to reimburse the said amount.
2012-12-28 – I an unable to attach the scanned copy of the receipt.I am trying to attach the scanned copy from my email account to your customer care email id but what is your customer care
Customer/email id?
C.Nayak/7588233180
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From: “HomeShop18 Care”
Sent: Sat, 29 Dec 2012 14:09:09
To: [email protected]
Subject: [HS18 Care #31848] Reimbursement of shipping charges for Rs.180/-
Dear Customer,
Your Request number #31848 has been registered with us. If you wish to add further communication to this request please reply to the existing e-mail.
For order related queries, if you have forgotten to mention your Order/Suborder number(s), please do so in a reply to this email for smoother assistance. Your email will be responded within 48 working hours.
Note – Our New address is [email protected]
Thank You!
Support Team
—————————————-
Subject: Re: [HS18 Care #31848] Reimbursement of shipping charges for Rs.180/-
From: “chitrasen nayak” Sat, 29 Dec ’12 3:03p
To: “HomeShop18 Care”
1 attachment
Shipping_Charges_of_DTDC_for_Adtab_707.pdf 321.51 KB Download|Preview
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Subject: [HS18 Care #31848] Reimbursement of shipping charges for Rs.180/-
From: “Abhikant Gautam” Mon, 31 Dec ’12 9:36a
To: You
Show full Headers
Dear Ms.Nayak,
We sincerely apologize for the inconvenience caused.
Please note we received your mail but we did not receive your courier receipt
scan so we request you to please send the scan copy of the courier receipt with order / suborder number and the courier charges written on it then we can process the same.
thank you!
Abhikant Gautam
Customer support Executive
Homeshop18
—————————————-
From: “chitrasen nayak”
Sent: Tue, 01 Jan 2013 12:28:43
To: “[email protected]”
Subject: Claim of refund for full value plus shipping charges against sub standard Adcom 707 7” with 3G Dongle Rs 5499.00 +Rs180.00 =Rs 5679.00(Order No-919046009)
Dear Sir,
Happy New Year 201803.I am a bonafied customer of HS18 for last 5 years.I have immense faith on your system for quality services.But this time I am disheartened and saddened by seeing your down trend of your resolve towards providing good quality materials/items like this against my ordered tablet as mentioned above.
From the starting ,this item gave us lot of troubles.After using hardly one week,it started giving problem.Under your knowledge,I shipped back it to the company for repairing which I received back yesterday after almost a month. After 5 minutes of normal use when we put the 3G dongle given by the company the tablet went in to its sleeping mode and never resumed back.The past problem was identically found surfaced.
I never got the service for which I purchased this tab.I thought It would be a fitting gift to my son whose birth day was yesterday on 31.12.2012(1997) followed by a new year 2013 but it went wrong.
I am now dam sure that this company tablet is a substandard item and I do not want to this sub standard tablet with me to continue and go through mental agony by interacting with you as well as with the company in future till completion of its warranty period either to embarrass you or myself be embarrassed as well.
I now strongly urge you to collect back this sub standard tablet within 48 hours along with its accessories as per the order and effect a full refund within 7 days.I repeat that I did not get any service for which I had purchased this item ,on the contrary,my money went waste for this two months in addition to waste of time,energy and mental agony.
I shall also enclose the original money receipt of Rs 180/- which I have incurred towards shipping back it to the company by DTDC for reimbursement/refund as discussed and confirmed by you via email message along with the tablet cost.
You are requested to reverse- pick this item immediately without further reference and refund the full amount for Rs 5499.00+Rs 180.00=Rs 5679.00 within 7 days.I also advise HS18 not entertain these types of companies those are selling sub-standard materials through you which is putting your reputation on a black page.
The issue may please be dealt with top priority for speedy resolution.Thanks.
C.Nayak/7588233180
[email protected]
—————————————-
Subject: Fw: Claim of refund for full value plus shipping charges against sub standard Adcom 707 7” with 3G Dongle Rs 5499.00 +Rs180.00 =Rs 5679.00(Order No-919046009)
From: “chitrasen nayak” Sat, 5 Jan ’13 9:59a
To: “[email protected]”
Dear HS18,
I am forwarding my earlier message to you and request to take immediate action to reverse pick the sub standard and defective tablet form my residence. Further,Rs 5679/- may be refunded back to me at the earliest possible. Thanks.
C.Nayak
—————————————-
From: “HomeShop18 Care”
Sent: Sat, 05 Jan 2013 10:05:23
To: [email protected]
Subject: [HS18 Care #36424] Claim of refund for full value plus shipping charges against sub standard Adcom 707 7” with 3G Dongle Rs 5499.00 +Rs180.00 =Rs 5679.00(Order No-919046009)
Dear Customer,
Your Request number #36424 has been registered with us. If you wish to add further communication to this request please reply to the existing e-mail.
For order related queries, if you have forgotten to mention your Order/Suborder number(s), please do so in a reply to this email for smoother assistance. Your email will be responded within 48 working hours.
Note – Our New address is [email protected]
Thank You!
Support Team
—————————————-
Dear Sir,
I re-quote Order/Sub-order numbers as follows.
Order No-919046009
Sub-order No-50743061
Product Code-30937496
Date of Order-17.11.2012
Shipped on-19.11.2012 by Blue Dart
AWB No-43816210686
Date of receipt at my end-22.11.2012
SKU No-Tab-1019
Merchant Name-Advantage Computers(865)
Purchase value-Rs 5999.00 – Rs 500.00 =Rs 5499.00
Shipping Charges borne by me via DTDC-Rs 180.00
Total amount of Refund claimed-Rs 5679.00
All other information have been mentioned below as per sequence of events.
C.Nayak/7588233180/nayakccw@rediff
—————————————-
Subject: Reimbursement of shipping charges Rs180/-(Support Ticket No-78051611)
From: “chitrasen nayak” Thu, 10 Jan ’13 2:52p
To: “[email protected]”
2 attachments – Download all
Scanned_at_10-01-2013_14-40_PM.pdf
324.48 KBdownload|PreviewShipping_Charges_of_DTDC_for_Adtab_707.pdf 321.51 KB
Download|Preview
Dear Sir,
Enclosed find the scanned copy of DTDC money receipt for Rs 180/- for reimbursement to me as agreed by you.You are requested to take a final decision to take back the sub-standard tablet and refund me the full amount of Rs 5499/- at the earliest.Order No-Order No-919046009) Thanks.
C.Nayak/7588233180
—————————————-
Subject: [RequestTracker.prod.hs18.lan #40058] Reimbursement of shipping charges Rs180/-(Support Ticket No-78051611)
From: “Avinash Kumar” Fri, 11 Jan ’13 10:22a
To: You
Show full Headers
Dear Ms. Chitrasen, Greetings from Homeshop18! We are forwarding your request
for refund of courier charges to our accounts department. We will drop you an
intimation mail after the refund has been initiated. You will receive an update
from us within 48 working hours. Thanks & Regards Avinash Kumar Phone Number
-+91 120 – 2441918 Extension – 101
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