Location/place: mohali
Name of company/service: indusind bank
this is complaint against Indusind bank mohali, punjab branch. around Nov 2011, we made two requests for opening 2 accounts ( individual and joint) and gave all required documents photocopies in amount ( jugneet Bajwa and bharat) asked us. we also paid balance opening amount of Rs.5500 and 1 lakh respectively for the two accounts. bank employees also took our signatures n number of times on watever document they wanted. after around 20-25 days we received our accounts details n card for individual account but nuthing for joint account. after waiting for lil more while w went regularly went to bank to inquire about the same but no gave any specific info but asked us to wait. after 2 months we received letter stating that our account cud not be opend for watever reasons ( bank jargons) along with cheque refund. we went to bank mohali branch n discussed same, jugneet bajwa told us that it got cncled cause some info/document was left out. we said fine if it dint work out, just refund money for that cheque wherein they said cheque has been address to my husbands name and since acount in his name cud not be opened, they cannot give the refund, and insisted to get account opened in his name or joint again. the only way to get money back was to start procedure of opening account again which we did. gave all documents again , and signed where all they said its required. however after 1, 2, 3, 4, 5 6, 7,8,9 months till today as per my latest conversation with jaswinder on phone, from 1 to 9 months they have been same reasons evry time, they have taken our personal info and documents from account, phone, addreses, PAN, licence, passport and wat not so many times and signatures so many times we dont even rememeber, and evrytime gave reasons for request not sent ahead, because either, the employe who was working left, the entire Mgmt has changed in mohali branch, the signature required again on more documents, some more documents required and there need of information never ends or completes. worst is they dont even call to inform they need some more stuff, we only come to knw of unsucesful procedure when we call as not single employe takes ownership of informing us, even when they promise to call. from sales person to mgr of that branch has come to our house, to aplogise for the delay caused giving excuse that earlier employe were all fired because they dint knw anything, they were fraud, and again wnated us to give all documents all over again and signatures but still after 3 months of that nuthing has been done. when we ask them to stop procedure and we dont want to open any account just giv our money back they dnt let us do that and discourage by saying that geting money back is very long and cumbersome procedure and keep forcing us to open the account with them which also they never do. my most major concerns is where are all our document and signatures going as they evry time they keep asking for all those personal documents again again and what if there previous fired fraud employees misused our infomation some where what gurantee do they have. also they are constantly harassing us to open account with them and do not refund our money.
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