Recharge Benefit not credited by Reliance Nor The Amount Refunded To my Account

Sir,
I recharged my Reliance GSM No.7303883418 (Mumbai Circle) on the intervening night of 29 & 30 June 14 at 12.15 am by a special tarrif voucher combo pack of Rs.296/-providing full talktime of Rs.296+300MB 3G data+local & national calls at 40 paisa per minute valid for 30 days checking it on the official site of reliance (www.rcom.co.in) under prepaid section.This recharge was done through ICICI mobile banking application (Ref No.BIL/000610265849/OXIGENPMR/917303883418 dated 30/06/2014).I contacted reliance customer care officer on 198 within 45 minutes of the recharge.He told that the recharge benefit will be credited in next 24 hours because there are some technical problems.I contacted the customer care on 198 again at 8.30 PM 0n 30 Jun 14.First he said that no recharge of Rs,296/-has been done on the said Mobile No.but retracted his words later on and told that the benefit will be credited till 12 Midnight.I checked my mobile balance on 1st July 14 but the benefit was not credited.I tried to contact customer officer on 198 but i was put off from customer support.So I called customer support executive from other reliance mobile number.At first they were unable to sort out the issue so i told them to get me your senior online.I talked to their senior and after checking the details he told that the amount of Rs 296/-will be refunded back into my account within 48 hours.He registered my complain at about 9.20 AM on 01 Jul 14 under service request Ref No.222128971.I got a message from reliance on 02 Jul 14 at 5.48 PM saying that my SR No.222128971 has been processed.I checked my bank account details but the amount was not refunded.I got another message from reliance at 9.25 AM today on 03 Jul 14 that the offer benefit has already been updated into my account.I checked my mobile account details but no such benefit against the said recharge has been updated.I contacted the customer care again on 198 at 2 PM on 03 Jul 14 and they told that neither the benefit nor the refund can be processed.They are neither giving me the benefit of the recharge nor they are refunding it back.So please help me out.