Received Damaged Product

Location/place: Pune

Name of company/service: India Times Shopping

Hi Team ,

I had purchase a Painting from IndiaTimes Online Shopping portal.

On receipt of the product i found the Frames of the painting were damaged.
I had raised a complain on 23rd January 2013. Since then i have been following them . Till now have received no resopnse from them. I can provide my Mobile bill to show the number of times i had called Them
Even i asked the person at call center that i can get the framing done from my side and if they can reimburse me the cost of same , as that will be a cost saving thing from their perspective too.

Please guide me what is to be done.This is a sheer cheating as they are not responding.


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