Location/place: www.shopping.indiatimes.com
Name of company/service: Indiatimes Shopping
Dear sir/Madam,
I purchased amkette keyboard with mouse from indiatimes shopping. Payment was done via online bank transfer via ICICI bank. I received a damaged product on 20th june. I called back the customer care same day and was given a complaint number 279752 was assured that the product would be replaced via reverse pick up. Till date they have been just assuring for more time. I giving below all the interactions via email with customer care indiatimes shopping.
Please help me on the case against these cheaters.
Thanks
with regards
santosh nair
9234620527
copy of interactions via email below:-
dear mr.Santosh ,
we thank you for contacting indiatimes shopping.
With reference to your mail dated – 09.07.12 for order number -3001185448, we would like to inform you that your complaint for replacement is under process. So, kindly allow us some time for the resolution.
We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With regards
karan- customer service
indiatimes shopping
on mon, jul 9, 2012 at 5:56 am, santosh nair wrote:
dear sir/Madam,
you are now requested to kindly refund money. Why are you people simply wasting time? there has almost no action from your side. Please refund my money immediately.
Thanks
with regards
santosh
from: santosh nair
to: indiatimes shopping
sent: friday, 6 july 2012 6:35 am
subject: re: case 279752 has been created
dear/Madam,
I am yet to receive a replacement for my damaged product. Since you have not replaced the product, please refund my money and arrange for reverse pickup of your damaged product.
If you are not supportive then I will have to complain to the consumer forum. Please let me know asap.
Thanks
with regards
santosh nair
from: indiatimes shopping
to: santosh nair
sent: sunday, 24 june 2012 11:59 am
subject: re: case 279752 has been created
dear mr. Santosh,
we thank you for contacting indiatimes shopping.
With reference to your mail dated – 24.06.12 for order number -3001185448, we would like to inform you that we are having a regular follow up with merchant regarding your complaint for replacement (comp. No.- 279752), as we need confirmation from merchant and concerned department regarding the stage of investigation. We request you to allow 13 working days to resolve the issue.
We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With regards
ravinder kaur- customer service
indiatimes shopping
on sun, jun 24, 2012 at 7:16 am, santosh nair wrote:
dear sir/Madam,
there has been no action regarding my complaint. If you are not interested in replacing the product, then please refund my money.
Thanks
santosh nair
from: “[email protected]”
to: [email protected]
sent: wednesday, 20 june 2012 11:03 am
subject: case 279752 has been created
dear santosh nair,
your case has been successfully registered as per the details given below.
Your issue details
order no item ID item name case ID case description expected resolution date
3001185448 00001 279752 (s.O.# – 3001185448:00001 amkette ash black combo keyboard+mouse – usb _keyboard is creak from back side and wants replacement. Please assist with reverse pickup. 07/07/2012
thanking you again for choosing us,
indiatimes shopping
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