prouct wad dmaged and dispatch not refun

i taken the kurta but he is damaged and dispatch item d is order time not email attach any other info to product details and get the only sms on mobile after some time to call not any info to these product get the my email id to he talk to not any problem i am after some time product is deliver and check the product is damaged to call shopclus care call to get the request and resolution to 1 days but not any req not get my benfit my account from shopclue