Dear Sir/Team,
I am Srinivasarao using vodafone (+91-9986467027 )from last 8+ years, now my contacts are slowly gone down due to very weak indoor signals in residency area .
I wrote no.of mails to vodafone team(customer care, Nodal officer and Vodafone India CEO ) & complained about indoor/outdoor signal issue hence Centre of Bangalore city(,Martha Halli area and office area Oppt: Graphite india, ITPL Road) there is no proper signals.
Calls are dropping in between and not allowed to make outgoing calls too hence no proper singals, so I have to user other phone to make calls. I have spent lot of money to make outgoing calls instead of incoming calls from customers and friends…
I have spent more than 65+ hours my valuable time to write mails ( 45 days) & to make calls. Explained the issue with vodafone customer care executives and technical team executives on phone &support. Technical team came to my office & home to check signals.
Monthly I spent more than Rs.500 since 9+ months…
Vodafone Team as confirmed & replied to my mails:
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This is in reference to the conversation had with you, we would like to inform that based on the network survey carried out, It’s unfortunate that our current expanse of network is unable to provide adequate signal at your residence.
We regret to inform you that we are unable to provide an immediate solution of this problem as network roll out is an ongoing exercise, this phase is expected to be completed at the earliest. However we will not be able to tell you by when the roll out will be completed to improve the coverage.
Docket number is 1720780774 for your reference.
As discussed, we have already carried network survey at your residence and based on survey report received confirms that our current expansion of network is unable provide sufficient coverage at your residence. We apologize that we are unable to confirm the time taken to enhance the connectivity at your residence.
As a good will gesture, we have process credit of Rs. 100/- as talk time on your mobile no.
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Clearly I have mentioned that don’t process any talk time on my number number and also mentioned i am going to complaint on consumer forum then they said no issue .
Always they are talking something on phone & writing other thing in the mail. Same thing I have mentioned on mail.
No idea how much I need to spend for upcoming months (till the issue resolve) hence even they don’t have idea when it will be rectified the issue at my residence area.
Kindly do the needful.
Regards,
Srinivasarao
+91-9986467027
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