I booked a ticket via www.goibibo.com on 1st October 2014 for a Go Air flight from Mumbai to Kolkata on 30th December 2014. The booking id is G80SYQT4. In the booking confirmation mail, it is communicated by Goibibo that- “You can change passenger names or alter itinerary details online, 24 hours a day Online changes save you money. Rs.250 per passenger on the administrative fee charged over the phone”.
However, when I wanted to change the passenger name, they said it is not possible and I shall have to cancel the current booking and rebook in which case normal cancellation charges would be applicable. Even after repeated requests, they did not pay any heed. All I want is a change in the passenger name which, as per Goibibos confirmation mail, should not cost me more than INR 250. But Goibibo has refused to do so.
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