Product not shipped after 15day

Location/place: Pune

Name of company/service: Infibeam.com

I placec an order for – Ambrane AC-770 Calling King Tablet (4 GB, White) + Ambrane KB-7 Tablet Keyboard
on 5 april but after 15 days still not being shipped always they replied that we had fwd your conplaint to concert dept.
my order no is 10535222 % no site they said we normally shiped in 3-4 days.