product not send to me only box recived of prouct

i purchase one asus zenphone 5 gold 16 gb with order no 45577329 from shopclues site on 9 april i get parcel on 16 th april but their is no mobile handset is in that parcel only box of asus phon in parcel i do lots of complain on shopclus support mail id and do lots of call to constomer support cell number 01244414888 but their is not proper response given to me about my this issue so now i understand that shopclues comapany cheat me about this issue i paid cash rs 9199 on 16 th april to shop clues so pls need full to me

MR HITESBHAI SAVJIYANI