Product not delivered thought the payment is already made

Location/place: Kolkata

Name of company/service:

very disappointed with the service of infibeam as i have ordered a artificial leather bin bag order id : 9351609 and paid for the same on 11th of sept the product was dispatched on 15th and suppose to be delivered on 19th but the product was shipped to a wrong address by the logistics department and they are not taking any action on that. when calling the customer care they are too not responding and providing any information on this. i have asked them to inform me either by phone or even by an e mail about the progress of this issue but they are not bothered at all. when complaining through e mail i am not getting any reply. pl. help me getting either the product or the money.

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