Problem in HD Recorder with Poor customer service

Location/place: Gurgaon

Name of company/service: Airtel DTH

This is disgusting.
If u have a three year baby, who spend her 18 hours at home with mother. Then u understand how much is difficult to stay without TV for last 8 days.
How much I disappointed to get Airtel DTH. Only I know.
I am registering a complain in consumer forum.

Sanjeev Mishra

From: [email protected] [mailto:[email protected]]
Sent: Thursday, August 09, 2012 12:12 PM
To: Sanjeev Mishra
Subject: Re: FW: Problem in HD Recorder with Poor customer service

Dear Sanjeev Mishra,

Ref: Email dated 08/08/2012, regarding service issue of your airtel digital TV connection customer ID 3009853184.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that as per our telephonic conversation on mobile number 9910019521 dated 09/08/2012, your complaint for service issue has been registered with the Service Complaint number 21869688. You may quote this number for all further correspondence. Our team would be updating you on the status of your complaint as soon as possible.

Please do write in for further assistance.

Warm Regards

Simran,
Customer Care Executive
Bharti airtel Limited.

From: Sanjeev Mishra
To: “[email protected]”
Cc: “[email protected]”
Date: 08/08/2012 05:44 PM
Subject: FW: Problem in HD Recorder with Poor customer service
________________________________________

Dear Krishna,
Can some-one tell me how much is 24 hours in a Airtel Customer care manner. You regularly call me and tell that next 24 hours, my problem is resolved from since 03/08/2012.
I really have a very bad experience with your customer service.
I need your office address or your heads of department mobile number with in a hour.
Or I have to register a complain in consumer forum.

Sanjeev Mishra

From: [email protected] [mailto:[email protected]]
Sent: Tuesday, August 07, 2012 11:07 AM
To: Sanjeev Mishra
Subject: Re: Problem in HD Recorder

Dear Sanjeev Mishra,

Ref: Email dated 06/08/2012, regarding service issue of your airtel digital TV connection customer ID- 3009853184.

We understand that the service concern must have caused you a lot of inconvenience.

We would like to inform you that as per our telephonic conversation on mobile number 91- 9910019521 dated 07/08/2012, your complaint for service issue has been registered with the service complaint number 21710900. You may quote this number for all further correspondence. Our team would be updating you on the status of your complaint as soon as possible.

We hope that this response has addressed your complaint suitably.

Please do write in for further assistance.

Warm Regards

Krishna Lamba,
Customer Care Executive
Bharti airtel Limited.

From: Sanjeev Mishra
To: “[email protected]”
Date: 08/06/2012 03:36 PM
Subject: Problem in HD Recorder

________________________________________

I have a problem in my HD Recorder Box from Thursday 02/08/2012. I registered a complain on day 1(21511723) and day 2(21541518).
Then after they came and told that your HD Box had to replace and it’ll change till Sunday 10 am.
But till today they tell me that not a single HD Box available at Gurgaon, and not confirming date to resolve the issue.
Tell me what should I do and why should I pay daily payment from 02/08/2012 ?

With Regards
Sanjeev Mishra
9910019521 (Regd. Mobile)