Location/place: Bangalore
Name of company/service: Bharti Airtel
1. Phone number:-9972089424
2. Account number (in case of mobile complaint)1027536715
3. Any other identification number (for internet complaint)
4. Plan description
My Current Bill PlanFuture Value 299 Plan – KK
Monthly Charges Rs. 299.0
Incoming Free
To Airtel Rs. 0.4/Min
To Other Rs. 0.4/Min
To Landline Rs. 0.6/Min
Also i have a free subscription of GPRS for 1st month subject to usage upto 1GB of data.
Apart from this i have GPRS service enabled for which i am charged Rs 98/1GB data.
5. Cost of damage:-Rs. 4904.46
6. Detailed description of the complaint
I got my airtel connection changed from pre-paid to post-paid last month on 16th march 2012.
My last month bill is as per below:-
Bill Period (26-Feb-2012 to 25-Mar-2012)
Mr Sunny Sharma airtel Number: 9972089424
Wipro Account Number: 1027536715
Wipro Bill Number: 725917819
Electronic City Phase 1 Hosur Main Road Gate No 13
Bill Date: 27/03/12 Landmark Near Wipro Bus Stop
Bill Period: 26/02/12 – 25/03/12 Bangalore KAR
Due Date: 14/04/12
Your Dynamic Credit Limit: 1,000.00
Your Account Summary Previous Balance Payments Adjustments This Month’s Charges Amount Payable By 14/04/12 Amount Payable After 14/04/12 0.00 155.72 0.00 120.97 -34.75 -34.75
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But for the month of 26-mar to 25 april is as per below:-
Account Number 1027536715
airtel Number 9972089424
Customer Name Mr Sunny Sharma
Current Outstanding Rs. 4904.46
Last Bill Date 27/04/2012
Last Bill Amount Rs. 4939.21
Last Bill Due date 15/05/2012
Last Payment Rs. 155.72
Next Bill Date 26/05/2012
Deposit Amount Rs. 300.0
Standing Instruction (Credit Card) / ECS No
Even before the bill got generated on 27th April 2012, i was forced to make a payment of Rs 17,454.0 by Mr.Kishor (Airtel Executive)on 26th April 2012.
Also my outgoing calls was barred from 21st April and GPRS services from 20 th April 2012.
No clarity given as how much data or call has been made by me for which i am being charged.As Airtel does not provide information about the 2G data usuage by customer b4 bill generation.
7. Complaint number if any
List of complaints made by me during last month:-
S.No. Ref. No. Type Category Creation Date Status Action Feedback
1 43270811 Complaint Collections 23/04/2012 Open Give Feedback
2 43204604 Request Provisioning 19/04/2012 Closed Give Feedback
3 42752401 Complaint Customer Accounting 22/03/2012 Closed Give Feedback
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