PORT code not generate.

I am aditya Raj, a regular customer of reliance cdma since 2008. and i wish to port my no. into reliance gsm. but every time i send msg for port code. there is no response from the reliance. they always msg your request could not be processed. But when i talk to customer care the executive told resend it. i also visit reliance store for the complain but there is no solution. I try msg approx 20 times for mnp code. What should i do?….