Location/place: KOLKATA
Name of company/service: RELIENCE DIGITAL
I am in big trouble with my Laptop (Acer ) which I purchased from RELIENCE DIGITAL STORE, Bansdroni showrom, kolkata along with the RESQUE PACK last year (22nd April 2011 ), just to clarify that RESQUE PACK is kind of a service agreement which they insist me to purchase and they told that scince I am taking this pack they will provide technical support for any kind of technical fault in the Laptop.
Four months back I have experienced some issue with the keypad like few keys are not working and due to that I took that in the srvice desk of RELIENCE DIGITAL STORE, Bansdroni showrom on 10th May 2012…After three months they call me to hand over the laptop which is not mine…I have very
important data inside in my laptop but those are not in that particular laptop which they wanted to give me …In my laptop only few keys were nonfunctional but the laptop they are trying to handover me have several problems like power swith is not working properly, wifi network is not working properly and top of that it has Arabic keyboard.Once I tell them they took that back and assured me that they will return my laptop with data…( The data loss issue,they confirmed in the jobsheet )
Mr.Patra the lead of Service Team and Mr.Rupayan Chowdhury,member of service desk (who accept my Laptop ) is looking my case but didn’t response properly at all…
Please help me out scince I don’t known wheathr I get my Laptop back or not…I am also very surprise that how can the store like Relience Digital give such poor service…
Since I am working in IT sector and deal with international client often I needs to work at night time from home and now I am completely helpless because I don’t have my Laptop to work and in that way I am suffering a lot…even I request them to fix the issue and I am ready to do the necessary payment…
I got the reference from one of my friend….Please help me..
SHOP/SHOWROOM NAME – Vishnu Enclave, 229, NSC Bose Road, P.S. Jadavpur, Kolkata 700047, West Bengal
Regards,
Banibrata Roy
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